@leslie38 

If you are running a B2C company, I can recommend another merchant service to integrate with QB.

@Concert Audio we do this with a certified QB app.  this is kinda what it looks like.  Super easy to install and use.  I've read all the comments on the different forums and this is the best tool I have found to have my clients use.  

Hey @leslie38 this is a very elementary walk through (bc the forum monitors dont let hyperlinks or stuff like that... )

But this is what our clients use, have had nothing but good response.  They do a free 30 day trial if come through me, happy to get you some info on it if you want to solve this.

People have been asking for this feature for years, and only way to do it is through third party solutions.  

@bshelmer when you "surcharge" how it would work in practice is you charge $1,000 base amount

Then you charge the customer 3.5% for the cc fee

Your merchant provider would then charge 3.3816%

Base Charge: $1000

Surcharge 3.5%: $35

Customer Pays: $1,035

Fee paid to merchant: $34.99956

Your revenue is increased, and the fees are still incurred and written off.  It is just a tool to facilitate the compliance measures for surcharging. 

I also would like that option from quickbooks. Not all my customers pay via credit card but plenty do. I would like to have the option of adding credit card fees but discounting should they pay by check. It's very hard to do manually for everyone and creates confusion on the customers part. 

I agree that there should be a way to automatically apply the credit card processing fees to an invoice if a customer chooses to pay that way.  I won't add credit card payments through QB until that is an option.

Our invoices are for thousands of dollars. The expenses for credit card processing would add up quickly if we did not pass on the fee.

@malinda-tutt 

If you run a B2B company, you can use Melio to integrate with QBO and set to accept only ACH payments for free. You can also offer payment by credit card and your client will pay the processing fee by default.

https://affiliates.meliopayments.com/pricing

Omg... it's harder than giving birth.

This is EXTREMELY frustrating.  When is this feature going to be available?  Are there any other accounting systems that allow this?  For the price we are paying monthly for Quickbooks, this should be a basic feature. 

@elajenta 

Are there any other accounting systems that allow this?

Other accounting systems of the same class as QBO use 3rd party payment processors (eg Stripe, Paypal). If you want to stay with QBO, you can use 3rd party solutions as well.

For B2B, use Melio

https://affiliates.meliopayments.com/get-paid

For B2B and/or B2C, use Veem

https://get.veem.com/qb_online

Your feedback holds immense value for us, @elajenta. Please know that this isn't the kind of impression we want you to experience.

While the option to automatically add credit card fees to your invoices is unavailable in QuickBooks Self-Employed (QBSE), know that our development team is continually working on improving our product. As a workaround, you can enter or include them manually so your clients can cover them for you. I'll guide you on how:

1. Open your QuickBooks Self-Employed (QBSE) account.
2. Click on Invoices at the left pane, then tap on Create invoice.
3. Enter the transaction details.
4. Add the credit card fee on the next line item.
5. Input the amount. 

After completing the task, your clients will receive the invoices with the associated processing fee.

I appreciate you sharing your ideas about adding this feature and I suggest sending feedback directly to our product developers so they can further review which parts of the program need enhancements and consider adding them to future updates. While we understand the value this feature would bring to our users, we do not have a specific timeline for its implementation. 

Here's how to send feedback:

1. Go to Assistant located in the upper right-hand corner.
2. Type Feedback and click the Add a feature button.
3. Enter your request in the field.
   
   

If you wish to add sales tax to your invoices, utilize this article as your future reference: Manually track sales tax in QuickBooks Self-Employed.

Leave a comment in this thread if you have additional questions about this or anything else in QuickBooks. I'll be more than willing to answer them. Take care always.

Quickbooks outstanding commitment to customer service is exemplified by this thread. A relatively straightforward feature that the community has been asking for for...at least two years.

The only reply folks get is a stock reply making us all feel dumb, and the 'suggest this feature' reply.

We can see that QBO recent increase in credit card processing fees has once again sparked interest in this subject, and yet...

"I can understand your frustration..."

For what it's worth, I can't offer the QuickBooks payment option to our members (customers) unless the payment fees can be added to the invoice should they choose to pay using your payment method. I can't just add the fees to the invoice because some folks will be mailing checks to us and shouldn't have to pay a fee. When I asked about this a year ago, I was told you would be adding this feature but it still is not offered from what I can tell

Hi, cbrunk.

We aim for a better experience for you and recognize the impact of not having the option to add the fees to an invoice automatically.

At the moment, we don't have a specific timeline for when this feature be added to an invoice. I assure you that I will do my best to communicate any updates or progress on this matter as soon as possible.

I suggest sending additional feedback directly to our engineers. They actively consider customer suggestions when planning future updates and enhancements to QuickBooks. Please know that there are many requests for features to be included by our customers, and some take time to be added depending on the needs and request volume. Our product engineers are working continuously to improve the product's features.

We appreciate your patience and understanding as we work to improve our services.

This request has been going for two years. I, personally have reached out to your staff as requested. Nothing.

Very disappointed. 

@leslie38 just offering moral support around this. We use QuickBooks online to service only 10-15 customers per year but for larger work items so they rarely want to use a CC to pay the invoice, but the 2 or 3 times we need to accept a CC each year is still an absolute pain. It is beyond insane that this is still going on, especially given the absolute premium fees QB charges v's other accounting platforms. I hope this either gets resolved soon, or you're able to move to a more humane accounting platform soon. All the best.

So BEFORE I agreed to take credit cards and Ach payments I was told by a QB rep that they could help me set up automatic convenience fees, now from what I’m reading this isn’t true. I feel like I was misled and scammed because QBooks is still profiting from the fees and I’m losing out on the fees, which add up to a substantial amount for my company now. We already sent out a email blast telling our clients this would be available, and looking at the conversations this (processing fees) has been a concern with many people dating back to at least 2022. If QBooks really wanted to resolve this they would have done so by now. Maybe we should all be given a discount on our monthly fees or would QBooks prefer loosing customers to a service that has figured this out for their customers already? 

@Pietervan  

In their point of view, you should understand that there is no benefit for them to add this feature. You should use a third-party payment processor as a workaround.

Then when I inquired about the fees and the ability to automatically have them assessed to the client, instead of stating that yes it can be done and that once I created the merchant account they would help guide us to set it up, they should have been upfront and honest and said that it requires a 3rd party app to do so. In the eyes of the law what their representative did was misleading and a fraudulent statement. 

It shouldn’t take that long to create a program on your platform to resolve this issue. If you really wanted to resolve it, it would be given a priority over figuring out how to justify the increase in the monthly user fees. 

Then they should have told me that instead of implying that once I set up the account that they would show me how to have the fees automatically apply when someone chose to pay by credit card of Ach payments. Instead they mislead me which is technically fraud. 

The benefit in offering this feature is that it has would be of huge value to their clients and serve as a competitive advantage to other vendors.

After giving up on Quickbooks for this feature, I'm researching third party apps that might work and not be cost prohibitive for a small business. I reached out to ERP Payment Advisors, as suggested by franklinserve12458 above. I'll report back here if I find anything worth sharing.