Merchant Account Problems

We don't want you to be inconvenienced in any way, @OPS12.

The payment will trigger a hold once your payment processing exceeds the dollar amount expected on your account or processed after several authorization attempts and failures.

Intuit will release that payment after providing us all the requested information. You'll usually receive an email from us asking for some information about the transaction. Once we get everything from you, we can usually complete the review within two (2) business days. 

I also suggest reaching back to our Payments Support team to trace this charge and verify why the transaction is still withheld. 

For your reference, here are some links that you can check out about fixing the payment on hold status for deposits:

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks Online

Please let me know if you require any further help in handling your transactions. I'll be here to help in any way I can. Have a wonderful day.

I never received an email from Quickbooks trying to verify anything, instead the account was just closed. Also I have called someone on the payments support team 4 times now which again I get the same answer "we will escalate". 

I have done all of this. I never received an email from Quickbooks. 

email the office of the president, they provide a better customer services experience although not much better

[email address removed]

You can also go here https://www.intuit.com/company/executives/  and click on the link in the blue area at the top 

I only know this as the result of Intuit underpaying us by $750 and it taking months to get it back

I'm going through the exact same thing right now. After calling 4 times, I finally got someone that was able to find the funds and figured out that I had a merchant account that they closed. Not once did I receive an email asking for verification of anything.

The CS rep claims they can transfer the funds to my new merchant account that is active and that it will take 2 business days. But reading your experience, that might just be what they say. I'm really hoping they deposit my funds in 2 days.

I have a client who is still in the middle of a months long similar situation. She also has about $3700 in funds that were held and just recently deposited after more than a month. They allowed her to open a new account and then the same thing happened again with a little under $2000 in payments. Despite numerous calls it still has not been resolved, and everyone she talks to at Merchant Services seems to have a different story about what is going to happen and what triggered it. Even if it does eventually get resolved it's going to be very difficult to trust the service in the future. 

It has been seven days, and I keep hearing the same old thing day after day. I am a professional cleaner, and I have been using QuickBooks for over five years. I am very troubled by their practices. They have become a cash cow, making money off our hard-earned money like a thief in the night. They have become the worst crooks in the industry. I HIGHLY DO NOT RECOMMEND THIS COMPANY, especially for small business owners.

I received a transaction from a client and was charged a 3% processing fee. I suspected that this was a bit higher than normal, so I put a stop payment on the merchant fees. I later spoke with QuickBooks and learned that it was indeed their fee, so I removed the stop payment the next day. This happened on the 15th. I spoke with a representative and informed them that I had removed the stop payment and that they could go ahead and remove the funds from my account, the same account that has been on file for three years. They have been taking the merchant fees automatically. They said I would receive an email or some type of correspondence concerning this matter. I received none.

I am very disheartened to have to put in sweat equity every day only for them to control my money, or even worse, make money off of my money while I sleep. I want to warn anybody who wants to try QuickBooks: unless you have a lot of money to give away, I do not recommend them. In my opinion, they are the biggest scam artists in town.

Thanks for getting involved with this thread, Alafia2020. I appreciate your detailed information.

When Intuit is unable to collect fees in relation to a QuickBooks Payments account, generally a hold will be placed on the account, disabling any funds processed through it to be deposited to your direct deposit account (DDA).

To resolve this, you'll first need to lift the stop payment with your bank, then notify our Collections team. They may want evidence of this, like a bank letter, or a conference call with one of our agents to the financial institution where the stop payment was placed at. This helps Intuit confirm your bank account is now authorized moving forward for fees associated with the QuickBooks Payment account to be debited from it.

After confirming this, our Collections team can work with you to lift our hold on your account and release any remaining funds that were held up during it.

You can refer to our Contact Payments Support article for detailed steps on how to get in touch with the appropriate Customer Care team.

If there's any questions, I'm just a post away. Have an awesome Tuesday!