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LWR
Experienced Member

My PayPal credit account has not updated in 8 days. The PayPal bank account seems fine. Have done all the troubleshooting, even cleared cache.

I was even on online chat, but got disconnected after clearing cache.  Anyone know what's going on?
11 Comments
QuickBooks Team

Re: My PayPal credit account has not updated in 8 days. The PayPal bank account seems fine. Have ...

Welcome to the Online Community, LWR.


Thanks for performing the steps necessary to update your PayPal credit account. Let’s try some new ones to get your online banking working again.


Since you already cleared the cache, the next thing to do is perform a manual update. This process refreshes the connection between QuickBooks and PayPal.


Here’s how:

 

  1. Go to Banking on the left panel, then select Banking.
  2. On the Bank and Credit Cards page, select PayPal,
  3. Click on the Update button.
  4. If prompted, enter your Multi-Factor Authentication (MFA) information, then choose Continue update.

If you receive an error code, I recommend following the troubleshooting steps in this article. You can proceed directly to the Fix specific banking errors section.

 

In case there are missing transactions in QBO, you'll have to download them manually from your bank's website and import them into QuickBooks via WebConnect.


With these steps, you should be able to start accepting new transactions.


Keep me posted with the results. I want to make sure this is taken care of. Have a good one.

 

LWR
Experienced Member

Re: My PayPal credit account has not updated in 8 days. The PayPal bank account seems fine. Have ...

Thanks.

well, all has been done and still nothing.  Was just on chat online for the last hour.  deleted accounts and tried to add back, but only PayPal Bank will come in, PayPal Credit is not even showing as an option to connect.  very frustrating.  any other ideas?

 

Highlighted
Moderator

Re: My PayPal credit account has not updated in 8 days. The PayPal bank account seems fine. Have ...

I appreciate the details you've given, @LWR.

 

I'm here to help share some information about connecting PayPal accounts to QuickBooks Online.

 

I'd like to inform you that we currently have an ongoing issue wherein customers are unable to connect their PayPal account into QuickBooks Online. Our engineers are now working to get this resolved as timely as possible.

 

For now, I'd suggest reaching out to our Customer Care Team as they can pull up your account information in a secure environment. This way you'll be able to receive updates about this concern as soon as they become available.

 

Also, as soon as an update is received, I, or another member of the Community team, will be happy to update this thread and let you know so that you can get back to business.

 

This should get you moving today.

 

Stay in touch with me if you have any other questions about bank connections in QuickBooks Online. I want to ensure you're taken care of. Thank you for your patience while this was being worked on.

LWR
Experienced Member

Re: My PayPal credit account has not updated in 8 days. The PayPal bank account seems fine. Have ...

Thank you.  I have reached out to customer care.  Unable to fix and told me to contact PayPal.  PayPal unable to fix.  Guess I have to wait for technical to figure this out? 

Moderator

Re: My PayPal credit account has not updated in 8 days. The PayPal bank account seems fine. Have ...

Hi there, @LWR.

 

Let me jump in the conversation and help share the current update about the PayPal account issue.

 

At this time, our product team is working on some potential solutions to get this fixed. As long as you're listed on the list of our affected users, our Online Care Team will notify you through email once this is available.

 

Please bear with us, while we're doing the best we can to get this fixed. 

 

Let me also route you to our site if ever you need help articles in the future: https://quickbooks.intuit.com/community/Help-articles/ct-p/help-articles-us?label=QuickBooks%20Onlin....

 

That said, if you have other PayPal concerns, please don't hesitate to reach out again. I'll be here to help however I can.

Frequent Explorer **

Re: My PayPal credit account has not updated in 8 days. The PayPal bank account seems fine. Have ...

I want to add myself to the list of people having issues with connecting to Paypal Credit. 

 

My regular Paypal account and my Paypal Credit account are both attached to the same login. I use just one login at paypal.com to access both of those accounts. It used to work fine in Quickbooks, but recently (last week), I started having problems with the connection to paypal credit. I disconnected it and tried reconnecting based on instructions provided here in the community but all it offers me to connect to is my regular paypal account (which is already connected).

So frustrating! Hope you guys figure this out soon. 

Moderator

Re: My PayPal credit account has not updated in 8 days. The PayPal bank account seems fine. Have ...

Hi, @sskinman.

 

Let me help share some updates about connecting to PayPal. 

 

At this time, our Product Team is still working on getting this resolved as soon as possible. I'd like to add you to the list of affected users, however, since this is a public forum I won't be able to pull up your account.

 

To ensure you get the latest updates, please contact our Chart Support Team so they can add you to their list and notify you through email as soon as this is available.

 

I'll be here if you have other questions about your PayPal transactions. Have a good one.

LWR
Experienced Member

Re: My PayPal credit account has not updated in 8 days. The PayPal bank account seems fine. Have ...

Has this issue been resolved with the Product Support Team yet?

QuickBooks Team

Re: My PayPal credit account has not updated in 8 days. The PayPal bank account seems fine. Have ...

Hi @LWR,

 

As of the moment, we still have an open investigation where users like you are unable to connect to PayPal Credit.

 

Rest assured our Online Banking Team are all hands in working to fix this error connection.

 

The same as mentioned by my colleagues above, you'll be notified through your email once you've been added to the list of affected users.

 

Please bear with us while we're working to fix this connection with your PayPal Credit.

Active Member

Re: My PayPal credit account has not updated in 8 days. The PayPal bank account seems fine. Have ...

This problem has been reoccurring for months, there's posts about this issue from October last year. Quickbooks, not connecting with PayPal? Hmmm. You keep saying your engineers are working on it. 6 months to resolve? It doesn't feel particularly urgent on your to do list. Is it Quickbooks or Paypal that's causing the problem....it used to work, now it doesn't.

QuickBooks Team

Re: My PayPal credit account has not updated in 8 days. The PayPal bank account seems fine. Have ...

Hi there, @Pawul.

 

I'd be glad to help share additional information about the ongoing issue with the PayPal account.

 

Our engineers are all hands on deck currently working for an immediate resolution of the issue. As of now, I recommend getting in touch with our Support Team so you'll be added to the list of affected users and receive an email notification with the latest updates.

 

On the other hand, to stay updated with the latest QuickBooks news and updates, you can visit our QuickBooks blog.

 

Please keep posted if you have any other banking concerns, I'm just a post away to help you. Wishing you the best!