Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I am trying to record a vendor bill payment with credit card and it does not give me that option, only the two bank accounts. The credit card account I have set up is as credit card, not a bank account, not sure if that has something to do with it.
Solved! Go to Solution.
Thank you for your prompt response and following my peers' suggestions on this thread, @Dragica.
Normally, using a Credit Card on the Method field will let you pick a Credit Card account from the Pay Bills window's Account field. Then, checking the Bill box activates the Pay Selected Bills button. I've added a screenshot for your reference:
I understand that this is an unusual system behavior. Since the issue persists, I suggest contacting our QuickBooks Desktop Support team to investigate this further. They have tools to pull up your account in a secure session. They can also use a screen share tool to see what happens when you pay a bill.
You can check the support hours for more details.
For reference about paying a vendor bill, see this article to learn more: Pay bills in QuickBooks Desktop.
In addition, you'll want to review this article to learn more insights about running personalize vendor data: Customize vendor reports.
Always feel free to comment if you need more assistance paying vendor bills. I'll be around to assist you more. Keep safe and stay healthy.
My main goal is to help you pay the bill on time, Dragica.
You may encounter such an issue if the Payment method selected is incorrect. Let's choose the Credit card option before recording the payment. Beforehand, double-check the account and ensure it is set up correctly. For more info, please see this article: Add, Use, and Pay Credit Card Accounts.
Then, I've added the detailed steps below to pay the transaction:
If the issue persists, I recommend using the Rebuild Data utility. The tool automatically fixes minor company file data issues. Before proceeding, update QuickBooks so that you'll have the latest fixes.
Here's how to use the tool:
If QuickBooks doesn't find any problems, select OK. Then, pay the bill. Otherwise, click Rebuild Now and use the File Doctor to fix your company file.
Lastly, paying bills is part of your usual accounts payable workflow. I suggest browsing this article to view the complete list: Record Expense Transactions.
In addition, you can run and customize vendor reports in QuickBooks Desktop. Doing so helps you track the money paid and what you owe.
Please know we're always available if you need assistance entering expenses, paying bills, writing checks, and managing suppliers. We want to ensure your books are accurate.
Under Method, there is no option to select Credit card, only Bank accounts
I'll chime in and share my thoughts that could help you get through this.
First, update your QuickBooks Desktop to the latest release to keep your software up-to-date. Then, ensure you have set up the correct payment method for Credit Card payment. You can follow these steps:
For detailed information, refer to this article: Set up and edit credit card types in QuickBooks Desktop and Online.
If the issue persists, it could be this issue is because of data damage on your company file. I recommend utilizing the QuickBooks Tool Hub. This tool troubleshoots network issues, company file damage, and performance issues, among other things. First, you can launch the Quick Fix My Program tool from the Tool Hub to terminate all processes running in the background. Back up your company file before doing the following steps in utilizing the QuickBooks Tool Hub.
Follow these steps to download and install the Tool Hub:
For detailed information, refer to this article: Repair your QuickBooks Desktop for Windows.
You can also utilize this article for future reference: Fix company files and network issues with QuickBooks File Doctor.
Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!
My QB is up to date with latest version. Adding a payment method is for receiving payments from my customers. I am looking to pay my vendor with a credit card. When I go to pay bills and click on account, only accounts showing are bank accounts. I have an option to add an account but I have to set up a new credit card, don't see an option to use credit card I already have set up.
Thank you for your prompt response and following my peers' suggestions on this thread, @Dragica.
Normally, using a Credit Card on the Method field will let you pick a Credit Card account from the Pay Bills window's Account field. Then, checking the Bill box activates the Pay Selected Bills button. I've added a screenshot for your reference:
I understand that this is an unusual system behavior. Since the issue persists, I suggest contacting our QuickBooks Desktop Support team to investigate this further. They have tools to pull up your account in a secure session. They can also use a screen share tool to see what happens when you pay a bill.
You can check the support hours for more details.
For reference about paying a vendor bill, see this article to learn more: Pay bills in QuickBooks Desktop.
In addition, you'll want to review this article to learn more insights about running personalize vendor data: Customize vendor reports.
Always feel free to comment if you need more assistance paying vendor bills. I'll be around to assist you more. Keep safe and stay healthy.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here