Payments not recording on check register

Let's find out why the partial payment is showing a zero amount on the register, missymarykay55.

On your checking account, you can double-click the payment. It will open the transaction and see if the amount field is empty.

If there is, you can go back to the register and manually enter the amount in the Deposit field.

If not, the invoice payment could be damage. You'll want to go back to the register and delete the transaction. Simply click on it, then press CTRL + D on your keyboard.

Once done, you can re-enter the partial payment. Let me show you how:

1. From the QuickBooks Home page or the Customers menu, select Receive Payment.
2. In the Received From drop-down, select the customer's name.
3. Enter the partial amount received.
4. Make sure the date is correct, then choose the Payment method.
5. Select the invoice or invoices you'd like to pay.
6. Click Save & Close.

Recording invoices is part of the Accounts Receivable workflow in QuickBooks Desktop.

Get back to me on how the process above goes by commenting below. I'm always right here to help ensure payments are recorded on your check register. 

That works but for one problem when I go to print the Invoice out it doesn't show the partial payment on the printed Invoice.  When you preview it it shows the payment but not when you print the Invoice out so what am I doing wrong?  I need the client to be able to see their payments on their Invoices.

Good Afternoon, @missymarykay55. 

Thanks for reaching back out to the Community. Let's try to use the QuickBooks Tool Hub to help resolve this problem when printing an invoice. Don't worry. It's a simple process. 

Here's how: 

Step 1: Download and install the QuickBooks Tool Hub

1. Close QuickBooks. 
2. Download the QuickBooks Tool Hub. 
3. Open the downloaded file. (QuickBooksToolHub.exe) 
4. Follow the on-screen instructions to install and agree to terms and conditions. 
5. Double-click the icon to open the tool hub. 

Step 2: Use the tools on the QuickBooks Tool Hub

Select the Program Problems option to help resolve this problem when printing an invoice. 

Learn more about resolving printing problems with this link provided. 

Let me know if this helps. I want to make sure you're able to get back to running your business. 

Before I do this I need to let you know something else.  I have Quick books as I am a bookkeeper and I keep books for several companies, now one of the companies shows the payment when I print out the Invoice and when you look at it in Quick books but in the other company it doesn't show the payment nor does it print it out so are there some settings that I am missing in one company that isn't in the other?   I find it strange that one company prints out the payment but the other doesn't. 

Let's find out why some information isn't showing in the other company file, missymarykay55.

This happens if both companies are using a different invoice template, that's why the other company is showing the payment while the other one isn't. You'll want to make sure that you've checked the Print Status Stamp to indicate your invoice status whether it's paid, pending, received, and void.

Here's how:

1. Open an invoice.
2. Click Formatting on the upper menu, then click Customize Data Layout.
3. Click Basic Customization.
4. Check the Print Status Stamp box.

       5. Click OK.

Another reason is it also depends on how you customize your invoice columns that show on your invoice. Make sure to check the box if you want certain information to show on the invoice. I've attached a screenshot for your reference.

Lastly, when you open an invoice form, it uses the last template that was being opened. If you want to select a customized template, click the Template drop-down arrow at the top right of the form and select one from the list.

For future reference, you can add and match bank feeds in QuickBooks Desktop.

Don't forget to touch base with us if there's anything that you want us to help with.

Thank you for the information I matched each company to make sure they both had everything identical and when I do the Item Client Payment and put in the amount of the payment it doesn't show on the check register in fact I have no idea where the payment goes.  It shows on the Invoice and it decreases the amount of the Invoice but the payment doesn't show in my checking account I have no idea where it went.

Hi there, missymarykay55.

Thank you for coming back and for providing additional clarification on the issue.

Usually, the client's payment is posted in the Undeposited Funds. This is an internal other current asset account created by QuickBooks Desktop to hold funds until you are ready to deposit them. This is the reason it doesn't show on the check register. That said, I suggest going to the Chart of Account to check all your undeposited funds transactions. From there, you're able to see all the received payments.

Here's how:

1. Click the Accountant menu at the top.
2. Choose Chart of Accounts.
3. In the search box, enter Undeposited Funds. Then, click the Search button.
4. You'll see the Undeposited Funds and double click it to expand the page.
5. Locate the payment.

You also have the option to run the Transaction Journal report to see all the payment under undeposited funds. Please follow the steps below.

1. Click the Reports menu at the top.
2. Choose Transaction Journal.
3. Locate all the undeposited funds entries. From there, you can see all the payments.

Once you're able to locate or see the payments from Undepited funds, I recommend making a deposit and a pop-up window will appear that will allow you to select all UF payments to deposit in your check register. You can check this article to see the detailed steps: Record and make Bank Deposits in QuickBooks Desktop.

After that, you can now see all the received payment show on the check register.

Please check this article to see different processes involved in making payments in QuickBooks such as multiple payment methods, reapplying payments, and refunding payments: Resolve common issues when applying a payment towards an invoice.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.