QB Pro 2014. Refunding an overpayment.

Hi there, dbcj.

I'll help you zero out the available credits.

You're already on the right track. To complete the process of issuing a refund, you'll have to link the check to the overpayment. I'll show you how:

1. Select Customers from the top menu bar.
2. Choose select Receive Payments.
3. From the Received from drop-down menu, enter the appropriate customer.
4. Click the Discounts and Credits icon.
5. In the Available Credits section, select the check you created, then hit Done.
6. If you'll be prompted to confirm the transfer, select Yes. 
7. When you're done, click Save & Close.

To learn more about this topic, you can read this article: Give your customer a credit or refund.

Additionally, I encourage visiting our Customer Transaction Workflow Guide to help track your sales and receivables in QuickBooks Desktop.

If I can be of any further help, please don't hesitate to visit this thread again. I'll be right here to assist you again.
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But there is not a check there.  It wants to apply credit to open invoices.  Maybe I must start from the very beginning.

Thanks for going through the steps shared by my colleague above, @dbcj.

I have some steps that we can perform to isolate this issue. I recommend running the Verify Rebuild tool. This scans your company file for issues and self-resolves them. I’d be glad to guide you how in your QuickBooks Desktop (QBDT) software.

To Verify:

1. Go to the Window menu and select Close All.
2. Then, go to the File menu.
3. Select Utilities.
4. Click Verify Data.

To Rebuild:

1. Go to the File menu.
2. Select Utilities.
3. Click Rebuild Data.

I've got you this article for more detailed steps: Verify and Rebuild Data in QuickBooks Desktop. 

Let me also add this link that you can read for guidance in depositing those payments: Record and make bank deposits in QuickBooks Desktop.

Keep me in the loop if you have any other concerns or questions managing your invoices and credits. I'll be around ready to help you. Keep safe!

I did the Verify and Rebuild.  Said no problems.  I think I need help from the very first step.  Maybe I did not write or post the check properly.  Take me to the very beginning. I need to get this done.

I did Verify and Rebuild.  Said no problems.  I tried the first response again, but still no check in available credits.  I think we need to start with the very first step.  Maybe I did not write or post the check properly.

Hello there, dbcj.

I appreciate your efforts in trying to fix the issue and sharing the result. Let’s perform another one to get rid of the credit.

We’ll have to review your transactions. Then, make sure the check is posted to the Accounts Receivable account and the right customer. This way, you’ll be able to link the credit to the check.

To start, run the Transaction List by Customer. This will display all the sale entries recorded in your company. Doing so will help us identify the category type used for the check and where it’s posted to. I’ll help and guide you on how to build the report.

1. Hit the Reports menu at the top to choose Customers & Receivables and Transaction List by Customer.
2. Tap the Customer Report button to open the Modify Report window.
3. Go to the Display tab and enter the following items in the field box: Account, Open Balance, Amount, and Amount Paid.
4. If you wish to add more items, run through the list below the Columns section.
5. Click OK to reflect the changes.

On the Transaction List by Customer page, look for the check you created and navigate to the Account column. If it’s the incorrect one, double-click on the entry to open the Credit Memo page and change the category type to Accounts Receivable.

If it shows the correct one, go back to the report and find the credit memo you’re working on. Next, check if it’s linked to the correct customer. If it’s incorrect, void/delete it and create a new one and link it to the right client. Check out this article for detailed instructions: Give your customer a credit or refund in QuickBooks Desktop for Windows.

I’m adding a link to help you in the future. It contains articles and resources to help you easily perform any tasks in QuickBooks. Click on the topic to view the complete details of the article: Self-help guide.

Feel free to visit the Community again if you have other concerns or questions. I’ll get back to answer them for you. Have a good one.

When I checked in acct rec, I had check and 2 attempts at credit memo.  I deleted incorrect entries and was able to follow first instructions and I think it is now correct.  Thank you to all.