QBO voided payment not appearing in register

sriii · ‎April 17, 2024

Greetings!

I recently migrated from QB Desktop to QB Online.

In the Desktop version I'd see voided checks in the check register. But today I had to void a bill payment/check in the Online version and I'm not seeing the voided check number in the check register any longer. I'm almost certain I voided it rather than deleted it. Shouldn't I be seeing a voided entry?

Thanks for any feedback!

Rea_M

With QuickBooks Online (QBO), voided bill payment/check entries won't be displayed on your register, sriii. However, you can generate a report to view them. I'll guide you through the steps.

Before doing so, please note that the report we're about to generate is only accurate if Void was used on the voided check. They can also be voided through a journal entry.

To run a report to help track voided checks, here's how:

Go to the Reports menu.
In the search bar, type Transaction and select Transaction List by Date from the results.
Click the Customize button.
Set the date range.
Select Filter.
From the Transaction Type dropdown, select Check.
Type Void in the Memo field.
Select Run report.

Also, you have the option to save the report's current customization settings for future use. If you wish to do so, check out this article: Memorize reports in QuickBooks Online.

Stay in touch if you have other concerns about voided checks and managing expense transactions in QBO. We in the Community are always ready to help you out.

View solution in original post

Rea_M

With QuickBooks Online (QBO), voided bill payment/check entries won't be displayed on your register, sriii. However, you can generate a report to view them. I'll guide you through the steps.

Before doing so, please note that the report we're about to generate is only accurate if Void was used on the voided check. They can also be voided through a journal entry.

To run a report to help track voided checks, here's how:

Go to the Reports menu.
In the search bar, type Transaction and select Transaction List by Date from the results.
Click the Customize button.
Set the date range.
Select Filter.
From the Transaction Type dropdown, select Check.
Type Void in the Memo field.
Select Run report.

Also, you have the option to save the report's current customization settings for future use. If you wish to do so, check out this article: Memorize reports in QuickBooks Online.

Stay in touch if you have other concerns about voided checks and managing expense transactions in QBO. We in the Community are always ready to help you out.

sriii

Very helpful. Many thanks!

sriii

Very helpful! Many thanks!

Kurt_M

We're glad you're able to resolve this, @sriii.

If you have any follow-up questions related to voided payment or any additional questions about QuickBooks Online, know the Community team is always ready to help you again.

Feel free to comment below so we can get back to you as soon as possible. Have a good one.

Kelley75002

I've been able to see voided checks in the register up until now.

Why did QBO turn this function off? One shouldn't have to go to a report to find a voided check that is not appearing in the lineup.

Could QBO create an option to turn on or off where a voided check will show up in the register?

Ethel_A

Let me add clarification about a voided check to show in the register, @Kelley75002.

A voided check should still show in the register, it will have a memo that says Voided and the amount will be zero.

You don't have to run a report to see the voided checks. There is also no option to turn it off or on.

See the screenshot below of the sample that the voided check shows in the register:

For future reference, here is an article to help you categorize bank transactions in QuickBooks Online: Categorize online bank transactions in QuickBooks Online.

Let me know if you have questions about voided checks in QuickBooks Online. I'm always here to help. Have a great day.

Kelley75002

Thank you for your response, Ethel.

Voided checks had been showing up in our accounts, just as you said, and then they stopped. I would edit the memo after the fact with the reason for the void. That is how I noticed the missing voided check.

We don't use the bank downloads feature when checking up on or reconciling an account. We still do it old school. I rechecked the register for that account today, and it still isn't showing up.

RhoiceW

Hi there, Kelley75002. I can help you how to check your voided checks in QuickBooks Online.

You can see your voided checks by going to your Chart of accounts. Also, in the Chart of accounts, you'll see your checks tagged as Voided under the Memo Column.

If the Memo column isn't visible in your Chart of Accounts, check the Gear icon to see if the Memo feature is enabled.

Here's how:

Go to the Gear icon, then select Chart of accounts.
Look for the account where the check is associated with.
Click View register.
Click the small Gear icon. Then, mark check the Memo under the Column field to see the memo column in your COA.

I've also added a screenshot for your visual reference.

If the same thing happens, you can also reach out to our contact support team to further investigate why your voided checks are not showing up.

In addition, you can refer to this article to learn how to run a report for voided checks in QBO: Create a report of voided checks in QBO

Furthermore, you can also save your customized reports in QBO, refer to this article to learn how: Memorize reports in QuickBooks Online

Comment on this post if you still have concerns about your voided checks. I'm always here to lend a hand.

Kelley75002

The voided check does not show up in reports either.

JamaicaA

Viewing the voided checks in the register or report is efficient, Kelley75002. I'll provide additional information to help locate the missing transactions.

When running a report, please review if you have set the correct report period and specified the accurate date to reflect the transactions you want to see. You can find the voided check under the Memo column in the bank register or report.

Additionally, you can refer to the Audit Log for any changes made or if the misplaced transactions are deleted. Go to the Gear icon and select Audit Log under Tools to proceed.

Moreover, I recommend contacting our experts once verified that they exist in QuickBooks and still don't show. They can investigate further to provide proper resolutions based on your situation. Kindly note our operating hours so we can address your concerns promptly: QuickBooks Online Support.

To learn more about personalizing reports, check out this reference for complete details: Customize reports in QuickBooks Online.

Bookmark this guide to save their current customization: Memorize reports in QuickBooks Online.

Let me know if you need more assistance finding voided checks and generating reports. I'll get back to you right away. Stay safe.

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QBO voided payment not appearing in register