QBO voided payment not appearing in register

Very helpful. Many thanks!

Very helpful! Many thanks!

We're glad you're able to resolve this, @sriii.

If you have any follow-up questions related to voided payment or any additional questions about QuickBooks Online, know the Community team is always ready to help you again.

Feel free to comment below so we can get back to you as soon as possible. Have a good one.

I've been able to see voided checks in the register up until now.

Why did QBO turn this function off? One shouldn't have to go to a report to find a voided check that is not appearing in the lineup.

Could QBO create an option to turn on or off where a voided check will show up in the register?

Let me add clarification about a voided check to show in the register, @Kelley75002.
 

A voided check should still show in the register, it will have a memo that says Voided and the amount will be zero.

You don't have to run a report to see the voided checks. There is also no option to turn it off or on. 

See the screenshot below of the sample that the voided check shows in the register:

For future reference, here is an article to help you categorize bank transactions in QuickBooks Online: Categorize online bank transactions in QuickBooks Online.

Let me know if you have questions about voided checks in QuickBooks Online. I'm always here to help. Have a great day.

Thank you for your response, Ethel.

Voided checks had been showing up in our accounts, just as you said, and then they stopped. I would edit the memo after the fact with the reason for the void. That is how I noticed the missing voided check.

We don't use the bank downloads feature when checking up on or reconciling an account. We still do it old school. I rechecked the register for that account today, and it still isn't showing up.

Hi there, Kelley75002. I can help you how to check your voided checks in QuickBooks Online.

You can see your voided checks by going to your Chart of accounts. Also, in the Chart of accounts, you'll see your checks tagged as Voided under the Memo Column.

If the Memo column isn't visible in your Chart of Accounts, check the Gear icon to see if the Memo feature is enabled.

Here's how:

1. Go to the Gear icon, then select Chart of accounts.
2. Look for the account where the check is associated with.
3. Click View register.
4. Click the small Gear icon. Then, mark check the Memo under the Column field to see the Memo column in your COA.

If the same thing happens, you can consider doing some troubleshooting steps. Sometimes, QuickBooks may not work properly because of the issues with your browser. 

We can help you by logging into your QBO account using a private browser. 

To do this, follow these steps:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If you can successfully log in using a private browser, go back to your regular browser and clear its cache.

I've also added a screenshot for your visual reference.

Moreover, you can also reach out to our contact support team to further investigate why your voided checks are not showing up.

In addition, you can refer to this article to learn how to run a report for voided checks in QBO: Create a report of voided checks in QBO

Furthermore, you can also save your customized reports in QBO, refer to this article to learn how: Memorize reports in QuickBooks Online

Comment on this post if you still have concerns about your voided checks. I'm always here to lend a hand.

The voided check does not show up in reports either.

Viewing the voided checks in the register or report is efficient, Kelley75002. I'll provide additional information to help locate the missing transactions.

When running a report, please review if you have set the correct report period and specified the accurate date to reflect the transactions you want to see. You can find the voided check under the Memo column in the bank register or report.

Additionally, you can refer to the Audit Log for any changes made or if the misplaced transactions are deleted. Go to the Gear icon and select Audit Log under Tools to proceed.

Moreover, I recommend contacting our experts once verified that they exist in QuickBooks and still don't show. They can investigate further to provide proper resolutions based on your situation. Kindly note our operating hours so we can address your concerns promptly: QuickBooks Online Support.

To learn more about personalizing reports, check out this reference for complete details: Customize reports in QuickBooks Online.

Bookmark this guide to save their current customization: Memorize reports in QuickBooks Online.

Let me know if you need more assistance finding voided checks and generating reports. I'll get back to you right away. Stay safe.

I am having the same issue.  Voided checks are not longer showing in the register.  When I void a check the account number drops off.  I have tried to add the account number back on so that the voided check will show in my register but the account number won't stick.  We are audited each year.  Missing checks on our reconciliations is a huge problem.  Can we please get this to be the way it was - the voided check shows in the register at $0 with void in the memo?  

We hear your sentiments, @sbkw.

We recognize the importance of voided checks showing up in the bank register along with the account information.

Currently, we have an ongoing investigation (INV-101304) regarding the bank account information field disappearing when voiding bill payments. Rest assured, our engineers are working hard to resolve this issue and get your business back on track.

You can contact our support team to receive an email update on the investigation and be added to the list of affected users. Here's how:

1. Log in to your QuickBooks Online (QBO) company.
2. Navigate to the Help (?) menu.
3. Open the Search tab, and select Contact Us.
4. Pick Using QuickBooks or Ask about something else. 
   • If you chose the latter, input a brief explanation of your concern in the provided field.
   • Click Continue.
5. Choose the Chat or Callback option.

In case you want to print recorded checks, you can visit this article for more guidance: Print a check in QuickBooks Online.

Feel at ease to post any questions here in the Community. We're here to help you with issues beyond the voided checks not appearing on the bank register with the account info. Stay safe!

Thank you for the update.  For now I am doing a manual, reversing journal entry for each check I need to void.  Not ideal but at least the record is there.

I reissued the check and then voided it. This appeared to solve the issue as the void is showing in the register.

Hi there.

I'm glad that the steps provided by my colleague have helped you @sbkw and @Kelley75002. We appreciate all of  your helpful insights. 

Here in the Community, we always ensure that we can address your concerns and assist you to get back on track.  

Please let me know if you have any additional queries, and I'll get back to you as soon as possible. Have a great day ahead!