has this been resolved for anyone yet?

Thanks for joining in the thread, spowell2.

I understand how critical it is to resolve this issue so that your customer can pay their obligation via ACH payment. I checked into this matter and found no open investigations.

Can you share the exact message you receive when your customer process their payments? Any information can help me find the best solution to resolving your issue. I'll also explain why payments got declined.

There are several reasons why ACH payments get decline. Here are some of them:

• Insufficient fund
• Account frozen
• Policies or regulations prohibited or ACH limit has been reach
• The account number doesn't match the individual on the payment
• The payment refused by their bank

In addition, if there is an issue with the ACH payments, you'll receive a notification via email. The email should provide you with a specific code or describe the cause of the declined payments and instruct you on how to resolve it.

Alternatively, you can ask your customer to use a different method to pay for their responsibility. If none of it works, I recommend contacting our Payment Support team. They have the tools to pull up your account and submit a ticket for investigation.

Here's how:

1. Go to: https://community.intuit.com/browse/payments-contact-us.
2. Under QuickBooks Payments, you'll find their most recent phone number.

I'm also adding this article to learn about handling disputed payments for future reference: Handle chargebacks and retrieval requests for QuickBooks Payments.

I'll keep an eye on your reply, don't hesitate to add any details below. Take care and stay safe.

@pbb2 

Consider having a 3rd party merchant service account as the backup option.

Hi pbb2,

Thank you for following up with us so we can make things right. We'll have someone review your account and reach out to you to discuss your issue with ACH payments further.

If you have other queries, please hesitate to reach back out. The Community is always here to help.

We had a month and a half of no declined payments.  I was so excited, hoping that QuickBooks had solved the issue.  However, there were three declined payments yesterday (6/29/2022).  I re-sent the invoice hoping that would re-set the payment link and I changed the  Industry type in my account profile as one of your support personnel had told me to do.  Nothing worked.  The customer tried to make payment with two different accounts, so that tells me it is a QuickBooks issue again.  It is so frustrating as a small business trying to stay afloat in this economy when a customer cannot make a payment.

I have paid multiple installments to one of my vendors via QB ACH from my business account.  The last 2 invoices I received and attempted to pay the same way and was Declined.  This is clearly a QuickBooks glitch and extremely frustrating from a client POV. 

Thanks for bringing this matter to our attention, @SunlitFunlit. I know how important it is to pay your obligations to your vendors via ACH transaction on time. With this, let me share why some of your payments got declined and guide you on the steps you need to take to help resolve the issue.

For the time being, based on our records, there aren't any reported cases of declined vendor payments in QuickBooks Online (QBO). Your last two invoice payments may have been declined due to any of the following:

• Insufficient fund
• Account frozen
• Policies or regulations prohibited or ACH limit has been reach
• The account number doesn't match the individual on the payment
• The payment refused by their bank

When a vendor (ACH) payment is declined, you'll receive a notification via email. It'll provide you with specific info or the cause of why your payments are declined and guide you on how you can resolve them.

Alternatively, you can use a different method to pay your vendor invoices. However, if none of them works, I encourage you to contact our Customer Care team. They can create a case to further investigate the issue and guide you with a fix. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message or Get a callback).

Also, you may want to check out one of our Help pages as your reference to further guide you in managing your vendors, paying expenses and bills, and inventories in QBO: Expenses and Vendors Help Articles. 

Please let me know in the comments if you have other concerns about paying vendor invoices and managing expenses in QBO. I'll gladly help. Take care always, @SunlitFunlit.

#1: None of those issues you mentioned apply. I had no problems paying via ACH from my business bank account, and then suddenly I couldn't - declined, declined, declined, declined.   The payments are relatively the same amounts on each invoice and there were more than enough funds in my business account to cover them; the account and routing numbers did not change, and the payments in question went through just fine from my personal account at the same bank. This is, of course, starts an accounting issue for me to deal with.  I bank with the most well-known Bank in America and have had no problems making payments on non-QB ACH invoices from my business account.  :|

#2: I received NO EMAILS FROM QUICKBOOKS as to why the payments were declined.   I had to reach out to my vendor to confirm there was no issue on their side, and there was not.  I am not interested in setting up multiple payment methods because QB has a glitch that they can't fix.  

#1: None of those issues you mentioned apply. I had no problems paying via ACH from my business bank account, and then suddenly I couldn't - declined, declined, declined, declined.   The payments are relatively the same amounts on each invoice and there were more than enough funds in my business account to cover them; the account and routing numbers did not change, and the payments in question went through just fine from my personal account at the same bank. This is, of course, starts an accounting issue for me to deal with.  I bank with the most well-known Bank in America and have had no problems making payments on non-QB ACH invoices from my business account.  :|

#2: I received NO EMAILS FROM QUICKBOOKS as to why the payments were declined.   I had to reach out to my vendor to confirm there was no issue on their side, and there was not.  I am not interested in setting up multiple payment methods because QB has a glitch that they can't fix.  

This is not the impression we want you to experience when processing payments, @SunlitFunlit.

The invoice payments may have been declined due to any of the following:

• Account frozen
• Policies or regulations prohibited or ACH limit has been reach
• The account number doesn't match the individual on the payment
• Insufficient fund
• The payment refused by their bank

When an (ACH) payment is declined, you'll receive a notification via email providing you with specific info or the cause of why your payments are declined and guiding you on how you can resolve them. Since you did not receive an email notification, I'd suggest contacting our Payment Support team. They have the tools to pull up your account and investigate what's causing this issue. Here's how:

1. Go to: https://community.intuit.com/browse/payments-contact-us.
2. Under QuickBooks Payments, you'll find their most recent phone number.

I'm also adding this article to learn about handling disputed payments for future reference: Handle chargebacks and retrieval requests for QuickBooks Payments. To learn more about accepting electronic customer payments for online invoices and in-person sales in QBO, please see this article: Take and process payments in QuickBooks Online.

Please don't hesitate to keep me posted in the comments if you have other concerns about managing customers and vendor transactions in QBO. I'm always ready to help. Take care always. 

I have heard all of the same reasons from QuickBooks you just gave @SunlitFunlit.  Those reasons are just rhetoric.  My customers have tried more than one bank account for the payment of an invoice, the funds are available in the account, and the bank is not declining the transaction.  It sounds like @SunlitFunlit has paid invoices multiple times and suddenly, @SunlitFunlit doesn't know how to enter the account information!!  I still believe it is a QuickBooks problem that needs a solution.  

My Customer are facing the same issue.  Do you have a work around?

The workaround depends on the error code of the declined ACH payment, @TLBB. Let me give you more details about it.

If there is a problem receiving ACH payments into your bank account, QuickBooks will notify you through email. It typically includes a specific code that details the issue and how to resolve it. It will also indicate any fees that might be necessary.

We suggest going through the steps provided in the email. Once done, you can then learn about the R## codes and their fixes. You can find that from this article: Fix rejected ACH payments or fees in QuickBooks Payments.

If everything is good, check out this extra help about handling disputes: Handle chargebacks and retrieval requests for QuickBooks Payments.

 We want to make sure you're able to do it successfully. Keep us updated by leaving a reply below. Stay safe!

My customers received the same error.  There is no reason given or code emailed to myself or my customers.  Both of my customers tried using more than once and more than one account.  They did not wish to use a credit card, but wanted to use ACH.  This has caused a delay in my payments and now I am looking for other alternatives to allow my customers to make ACH payments.   I called customer support no answer was given to assist me.  I was told to have the customers call their banks.  They did and have no issues making payments. 

This is a glitch in quickbooks.  Please tell us how and what is need to process the payments. 

Thanks for the prompt response, @TLBB. I'm here to help you point in the right direction of support to help you review the declined ACH payment.

Since you and your customer haven't received any email notifications about what happened to the ACH payment, I suggest getting in touch with our Customer Care Team. They're the best resource for such inquiries, as they're able to request account details to pull up your account and will be viewed in a secure environment. They can also further assist you with determining the status of the transaction and the reason it was declined.

Here’s how to get in touch with our representatives:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.
   

You can also click on the following link to view our support hours and other ways to get in touch with them: Payments Support Team.

As always, you can reach out to us again or reply to me if you have follow-up questions. We're always here to help with any QuickBooks-related inquiries. Have a great day.

---

@TLBB wrote:

now I am looking for other alternatives to allow my customers to make ACH payments.   nts. 

---

@TLBB 

If you are running a B2B company, you can utilize a 3rd party payment processor for free to accept ACH payments as your backup. 

Has anyone found a resolution to this issue? 

This isn't the kind of situation we want you to experience, montanauser406.

If you are referring to declined (ACH) payment, you'll receive a notification via email providing you with specific info or the cause of why your payments are declined and guiding you on how you can resolve them. The invoice payments may have been declined due to any of the following:

• Account frozen
• Policies or regulations prohibited or ACH limit has been reached
• The account number doesn't match the individual on the payment
• Insufficient fund
• The payment refused by their bank

If you did not receive an email notification, I'd suggest contacting our Payment Support team. They have the tools to pull up your account and investigate what's causing this issue. Here's how:

1. Go to: https://community.intuit.com/browse/payments-contact-us.
2. Under QuickBooks Payments, you'll find their most recent phone number.

For additional resources, the links below contain tips and solutions to resolve credit card payment issues. You’ll also learn about ACH payment rejection codes and ways to handle them.

• Fix customer's declined credit card payments
• Fix rejected ACH payments or fees in QuickBooks Payments

To learn more about accepting electronic customer payments for online invoices and in-person sales in QBO, please see this article: Take and process payments in QuickBooks Online.

Feel free to keep me posted in the comments if you have other concerns about managing customer and vendor transactions in QBO. I'm always ready to help. Take care always. 

Just yesterday we had a customer try to pay via ACH from an invoice we sent, I noticed the payments in various amounts attempted, the pmts were declined 3 times. The amounts were under our ACH transfer limits and they had plenty of funds in their account. This customer has previously paid two invoices using this method and the same bank account, 6 & 9 days prior. The customer finally changed bank accounts, changed the payment amount and the transaction is pending today. I have not yet reached out to the customer to see if they received an error code but we did not, no email, no contact about declined banking transactions.  I plan to reach out to the customer today because they want to make additional payments using the bank to bank transfer. This is a big sale and I can't imagine how frustrated the customer is. I know I'm not encouraged after reading the thread. I'll keep you informed.

Im also having the same issue. Sent the invoice 6 times now and payment declined over 4+ hours on phone with quickbooks. This makes it so painful to use service - asked for a refund on last few months since tool not working and nothing. Also asked for a refund months ago on a fee and still NONE.

did you figure this out ? so so frustrating

This is nuts. The only "pending" charge there is from a credit card. All wire transfers / echecks are failing. I haven't called support yet, but if they can't figure it out it will be a big problem for my business.