Hello, GlassCo1.
We'll need to review and look for the transaction that causing the payment to appear twice. Once you find the duplicate one, you'll need to delete it:
- Click the Record Deposits icon in the Banking section.
- Tap "Cancel" if the "Payments to Deposit" window appears.
- Locate the specific deposit that you want to delete. If you do not see it, click "Previous" until you locate the correct entry.
- Select the "Edit" menu, then "Delete Deposit." A warning displays, asking you to confirm the action. Press "OK" if you are sure you want to delete the payment.
If the same thing happens, I suggest reaching out to our merchant support team. They have the tools to review your account and what causes the payment twice.
Please refer to this article this is a good reference to help you add and modify payment methods in QuickBooks Desktop: Take and process payments in QuickBooks Desktop.
Go back here and tag me if you have follow-up questions. I'll be happy to help you more. Take care and stay safe always.
