Quickbooks Payments Stole Our Clients Money

Thank you for posting here in the Community about held payments, MNXINC.

Unfortunately, we are unable to discuss merchant services issues in public forums. We highly recommend contacting our Merchant Services Team to ensure you receive account and fund updates.

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@MNXINC   Just FYI, if you search the community, you will find hundreds of QB customers that have had their money withheld by QB.  There is no rhyme nor reason for it.  Most are having to wait 120 days to collect it from their state.  It's ridiculous what QB is doing to it's customers.  

I'm sorry you are now having to deal with it.  

I would suggest filing complaints with the FTC and BBB.  

Good luck.  

Yep they truly do not care. At least we can continue to write these reviews and upvote so others are warned from this. Absolutely insane how little they care. 

Merchant services has been notified over 10 times by us. At this point we think it is fair to call this theft and damage to our small business. We will make our voices heard as its all we can do after being ignored time and time again by quickbooks

If you are reading this you have been warned. They do not care. 

Yes, they absolutely DO NOT CARE!  I'm getting a lawyer.  They stole over $5,000 of mine.

They have over $5,000 of my money, and they absolutely DO NOT CARE.  Taking them to court.  Unbelievable.

The BBB won't listen.  They are not an accredited with the BBB.

They are absolutely getting away with it (for now).  I will absolutely get. my $5,000 back and have a lawyer working on it as we speak.  Everyone needs to know about this.  I just had my son cancel services with them as well.

Absolutely absurd.

Yes. I paid my developer through his merchant services ie Quickbooks

online.

I made an overpayment of 56k my developer voided the transaction within minutes. Should never have posted nor left the account. 
it posted through about 75+ calls with my bank BOA and quick books. 
as well as three ways with my developer on with my bank and vice versa. They are in no rush to help. Simply point the finger at everyone but themselves. My bank said very clearly, the money left your account and went to quickbooks bank. 
my developer has asked for a manager over 6 times. The give him a date for them to call him never has happened once. 
To me this is theft, they won’t even talk to me or my developer. This is the craziest thing I’ve ever encountered. I do not feel safe with quickbooks. 

I will take to social media and legal action if not resolved this week. 

since august 17th I’ve been without my $56,000.

Quickbooks is withholding all our deposits currently from our clients and no one has an answer - They said a collections person was going to call me but still never has - I don't know what to do as no one at customer service at quickbooks has an answer... 

@ADD2020   There are a couple people with attorneys that are looking at a class action lawsuit against Intuit/ QB, because they keep "holding" money. 

Easiest way to find info is through a Facebook page. 

If you had read through this thread at all, you would have seen where there is a link to click that will take you to a FB page with information for an attorney that is wanting to help with a lawsuit.  

https://www.facebook.com/groups/1324101394966851/discussion/preview 

Good luck. 

Sorry about the part about "reading through the thread to find info.  QB has taken away the ability to edit a post, and I didn't realize that part was attached when I pasted the link in there. 

Greetings, @ADD2020

I am sorry to hear that you are experiencing challenges with QuickBooks (QBO) Payments. I understand that these issues can be frustrating and disruptive to your workflow. Please know that I am here to help you through this. I will ensure that you receive the necessary assistance from the best available sources so that you can easily process your deposits and withholdings in your QuickBooks Online (QBO) account. It is my priority to help you complete your tasks smoothly and utilize all the features of the program without any hassle.

To protect your privacy, we will need to review your account discreetly. Since the Community forum is public, we cannot access your information here. Therefore, we suggest that you reach out to our customer representative again, so they can revisit your previous cases and provide further updates on your issue.

Furthermore, I'm adding this article if you're interested in updating the billing and subscription details of your QBO account: Manage billing, payment, and subscription info in QuickBooks Online.

Please do keep in touch whenever you need further assistance or have other concerns with managing your withholding deposits in QuickBooks Payments. We're always available to help. Take care.

DO NOT sign up for quickbooks bill pay. They cancelled our subscription mid payments to our vendors. It says the the payments were cancelled and no funds were deducted but THEY WERE. Our vendors did not receive the payments. We are a small business and this was $5k worth of payments that quickbooks stole from us! It has been over month. I get transferred on the phone or told I have a "case" open and they will get back to me. This most recent chat with Joseph asked for verification from me and after I gave it to him he just stopped responding to me. Worst customer service ever!!!! We pay so much money for these subscriptions and no one will help us get our money back!