I Processed Payment for an e-Check using QuickBooks Payments for my customer and their bank accidentally declined my valid charge. I asked my customer to call their bank and request they process the payment and was told the cannot do that so simply process the payment again.
When I try to process an e-Check using QuickBooks Payments I receive the following message saying:
The payment has been declined..... see the PNG attached for the full question.
When I call the [removed] per the message, that number no longer works and say to just call QuickBooks for help. When I call QuickBooks for help, I am told to call Risk Department at [removed]. When I call that number, I am told to call back as everyone in the Risk Department is in a company meeting.
Two questions: How can I get QuickBooks to reprocess this valid payment? Who is the National Check Network (NCN) database and how do I get this payment issue removed from their database?
