Quickbooks Self Employed Invoices not showing up on my computer

Same thing has happened to me and I have years of invoices that aren't visible in my account now!!! It's so unacceptable that there is no immediate fix for this issue, as most of us are small businesses that need a reliable tool like QB. No support on weekends is also hugely disappointing.  

I hear you and appreciate your efforts in trying to fix this, Sketchy. I want to share information about your experience when managing invoices in QuickBooks Self-Employed.

Currently, our product engineers are actively investigating (INV-90843) this matter. Rest assured, they're working to provide new information immediately. I recommend contacting our Customer Support team to ensure your account is included in the list of affected users. Here's how:

Important: Please note the hours of operation to make sure experts are available for assistance.

1. Click on Help (?) and hit Contact Us.
2. Note: If you're using the QuickBooks Self-Employed app, tap the + button and choose Ask QB Assistant.
3. Type in "talk to a human", then tap Continue.
4. Choose which way you want to connect with us.

• Have us call you
• Chat with us

Moreover, our team will send you email updates about the case's progress.

Alternatively, you can sign in to QBSE and view invoices through the mobile app. Review the following steps and images for visual guidance:

1. Navigate to the Hamburger icon.

2. Go to Invoices from the menu. 

For future reference, feel free to explore this article if you want to learn more about adding sales tax on invoices: Manually track sales tax in QuickBooks Self-Employed.

Keep in touch if you need extra help with invoices or QuickBooks. I'll make sure to respond as soon as we can. Keep safe.

I am experiencing this same problem for over a week now. I'd like a partial refund for this month. This is obnoxious behavior not to notify customers ahead of time about the work being done to the invoice portion of qb self-employed. The appearance has changed recently so I know they've been working on it but now it's not even populating a list of invoices. I suggest calling and requesting this month free from qb. Way too much downtime on the live server.

What is the estimated time for resolution on this issue?

I believe a partial refund for this month's fee is more than reasonable considering this issue. 

Thank you. 

Hi,

As of now, we're unable to provide a turnaround time as to when this issue will be fixed. Rest assured, once we heard a word from our engineers, either my colleagues or I will get back to this thread and provide an update.

You may also reach out to our phone support so we can add you as one of the affected users. They can also discuss with you about the refund. Here's how to contact our phone experts:

1. Tap the Assistant tab.
2. Enter Talk to a human.
3. Tap Continue.
4. Choose how you'll want to connect with us.

Whenever you have concerns about processing your self-employed taxes, you can check these articles:

• Automatically estimate your income tax in QuickBooks Self-Employed
• Send QuickBooks Self-Employed tax info to TurboTax Self-Employed or Live

We appreciate your patience while we're working to resolve the issue the soonest.

Hey Admin - we are all having the same problem here and the only solution you have given us is to contact a Human.  Well it's end of the Month and some of us want to send out invoices.  And a lot of us do not work you standard Monday-Friday 8am to 5pm hours.  So suggesting contacting a Human when it's the weekend does NO ONE any good and DOESN'T OFFER A SOLUTION.

Do Better.

I understand how frustrating it must be to encounter an issue with your invoices not displaying on your computer, LambertCivil.

Please know that our engineering team is currently collaborating and prioritizing this matter to determine a resolution as quickly as possible. 

While the investigation is still ongoing, I still suggest contacting our QBSE Support again. This way, you'll be added to the list of affected users. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved.

In the meantime, you can continue using QuickBooks Self-Employed on your mobile to manage your invoices.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to comment below. 

The mobile app is more limited in its invoicing functionality.

for the devs/engineers:

Clearing browser cache didn't fix it. 

There is no Support contact person.  There is no place to file anything with QBSE Support.  There is no form or email or anything to log my complaint besides on here.  When I got through all the steps, the call back isn't an option because.... IT'S THE WEEKEND and the support team is not working.  So when it's off hours, there is no way to try and get a call back once the office is back open.

And I'm not looking for an answer from QB, this is more for information given out to all of us users negatively affected but this screw up.

Yes, I would agree.  And actually the Invoicing can be viewed on the mobile app.  I didn't look closely on what can or cannot be done at the app at this time, but the invoices do appear on the app.  

And I might be the Millennial Generate, I'm late 30s, but why on earth do I want to kill my eyes and my neck staring at a small screen in my hand when I have two 28" screen monitors, a full keyboard and mouse to do work?    Make it make sense.

There is no Support contact person.  There is no place to file anything with QBSE Support.  There is no form or email or anything to log my complaint besides on here.  When I got through all the steps, the call back isn't an option because.... IT'S THE WEEKEND and the support team is not working.  So when it's off hours, there is no way to try and get a call back once the office is back open.

And I'm not looking for an answer from QB, this is more for information given out to all of us users negatively affected but this screw up.

I am having the same issue. Tried logging out/in, incognito mode, clearing browser cache, switching from Chrome to Safari — and still none of my invoices are populating on desktop. They are visible from the mobile app, but when trying to issue 30+ invoices with detailed line items, it's really not a viable format. It's certainly unfortunate timing at the end of the billing cycle. 

I like how sales dept. is open at 7am on sundays though. Might switch to xero or freshbooks or something at this rate.

Good morning, 

I have the same issue with Self employed, I have just sent my first invoice on 7/27, over the weekend it was not viewable and I had to wait until today to request help only to find other flaws with this product.

1. When requesting help the system does not notify you to have your EIN prepared, so I had to scramble to find with the agent on the phone. That was not professional.

2. After receiving my phone call back I was informed I had the wrong number, being subscribed to self employed product should automatically separate me into receiving a phone call back from the Self employed Help Dept.

After reading the thread I see that multiple users are also experiencing this issue, and the response from the intuit QB team does not solve the base problem or satisfy user struggles. For the other users who have been using this product with an established business also have the same issue is making this seem very daunting for a new business owner as myself as I'm experiencing issues with only the first invoice! This is  Fintech software, as a User I expect security and transparency with all things related to this process, but if the problems are coming from the first usage then I may reconsider using this product.  1/10.

personally, I finally got a hold of someone at QBSupport (at 11:30am eastern) - it is a known issue and they are working on it.  But no timetable is provided.

To see a status update from QB, it can be viewed here and you can sign up for notifications via email and/or text message.    https://status.quickbooks.intuit.com/

Thought I would pass along the information.

having the same issue! 

Hi there, directorball. 

I understand the difficulties caused by missing invoices with your QuickBooks tasks. Please be assured that our engineering team is currently collaborating and prioritizing this matter to determine a resolution as quickly as possible. While the investigation is still ongoing, I suggest contacting our QBSE Support to have your name added to the affected users in the list. Once added, you'll be guaranteed to get email updates on the most recent developments promptly.

To contact:

1. Select Contact Us from the Help menu.
2. Enter “talk to a human”, then select Continue.
3. Choose a way to connect with support.

You can check out the support's business hours from this link for your convenience: Contact QuickBooks Self-Employed Support.

When fixed, switch to the Invoices tab to review your transactions. 

If you need more guidance on creating invoices in QBSE, you may check out this helpful article that can serve as your reference. With these tips, you can streamline your invoicing process and stay on top of your finances: Create invoices in QuickBooks Self-Employed.

Aside from your invoices, you can also track your income and expenses manually through the Transaction window. I am providing this article for your reference: Manually add transactions in QuickBooks Self-Employed.

If you need more help while working on your invoices or other transactions, please let me know by leaving a comment below. I'm here and ready to assist you again. Have a good one!

Has anyone received an update on this matter? We should be getting more than a month worth of refund, this has taken up so much of my time and put be behind on payments from clients and posting. 

I've never had such a horrible experience with programming before. It's unacceptable and very unprofessional that it has now taken over 2 weeks to handle this issue.

Welcome back to the QuickBooks Community, Studiomama. 

I just wanted to let you know that my colleague responded to your other post. In order to keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there.

Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-quickbooks-self-employed-iss...

Please let me know if you have further questions or concerns. We're always around to help, Studiomama. Have a good one!

Invoicing hasn't worked at all for me for over a week. I've called twice and spoken with someone, and they just say you'll get an email update. Well, I got an email, and they don't know what's wrong, so they've "closed the current investigation." They did end up giving me a 50% discount for 3 months, but it sounds like they're aware that it doesn't work and they don't care that it doesn't work. I'll be switching to another service.