Receiving Customer Payments One at a Time

Good to see you here in the Community, emdash.

Verifying and rebuilding your data is a good start when it comes to fixing data-related issues in QuickBooks Desktop for Mac.

To Verify Data:

1. Click Window at the top menu bar, then Close All.
2. From the File menu, choose Utilities.
3. Tap Verify Data.
   

To Rebuild Data:

1. Click Window at the top menu bar, then Close All.
2. From the File menu, choose Utilities.
3. Hit Rebuild Data.
4. You will receive a warning message to backup your company file, press OK.
5. Click OK when you get the message "Rebuild has completed".

I recommend editing, assigning, and categorizing your transactions. Also, you can match them to the existing entries in the software. Doing so will help you ensure the accuracy of your financial records. On the same link, you'll find other bank articles to help you with your future task.

Let me know how it goes by leaving a reply below. I need to make sure you're back to your normal business processing. Have a great day!

Hi, emdash.

Hope you're doing great. I wanted to see how everything is going about receiving invoice payments. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

I just saw your reply. Thank you. I did as you suggested, but ended up with an error message, having tried to rebuild twice.

I'm attaching a screenshot that shows the bunched invoices. I can't accept one at a time.

Hi there, @emdash.

I want to make sure all your QuickBooks concern is taken care of accordingly. 

May I request full details on the error or screenshot if possible? Any additional information will help me to accurately address the issue of receiving payments one at a time.

You can bookmark our QuickBooks Desktop for Mac User Guide for your future reference. This website contains various topics on how to manage your account. 

I'll be waiting for your response. Help is a click away. Keep safe!

Here's a screenshot of the error message. I attached it but it got left behind when I signed in!

More clarification: I want to click on the received invoice payment, fill in the check number and method, and have it be entered in the account (bank). I was able to do this, but now the receive payment window shows "cleared" because one invoice was paid. I can't receive the newer invoices without changing the older one.

Thanks for coming back with a screenshot, @emdash.

Since the Verify Rebuild didn't fix the issue, I'd recommend restarting your computer safely. Here's how:

1. Reboot your computer.
2. Press and hold the Shift key on your keyboard until you see your Desktop.
3. Open QuickBooks and perform the same task you were trying to complete before the Crash Catcher appeared.

If the error is still there, follow the steps below:

1. Add New Mac OS user, then ppen System Preferences.
2. Choose the Users & Groups icon.
3. Select the + button to add a new user with Administrator permissions.
4. Log in with this new user.
5. Open QuickBooks, then try to reproduce the issue.

If the issue persists, I'd recommend contacting our Customer Care team. You can request a screen-sharing session so they can take a closer look at the issue and help you fix them.

Keep in touch if you have additional questions. I'll be here to guide you again. here to guide you 

Hello @emdash,

I have reviewed the solution you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.

We love to see members supporting one another! Have a great day.