Recurring payments from the customer's side

Hello @cheryl0403,

We're unable to create a recurring ACH payment on the emailed invoices received by your customers. Base on the policy upon signing up for a payments account, a recurring payment can only be created once the customer has submitted the authorization form with a signature.

To learn more about this information, consider reading through the Important (Box) section in this article: Create a recurring credit card payment.

Additionally, you can also visit and read through this helpful article for ideas about when will the payment from your customers be deposited into your bank account: Find out when QuickBooks Payments deposits customer payments.

Stay safe and let me know in the comments if you have any other questions. I'll be here to lend a hand.

@cheryl0403 

The feature is available in a 3rd party billing app but it only supports QBO for now. As a workaround, you may ask your customers to utilize MP to pay your recurring invoices. The app is also allowed to pay your invoice by credit cards and you will get paid by bank transfer or check for free.

https:// melio.grsm.io/quickbooks

Thank you for your response. I am aware of the authorization form needed, but the issue is the customer having to input their routing/account numbers every time they pay through the link in the email. (Again, we do not accept credit/debit cards). In addition, I don't even have the ability to run ACH automatically without having to input the customer's routing/account numbers each time. Are recurring payments with ACH something planned for the future? The awful accounting software we just switched from had that feature and it's hard to believe QB doesn't.

Hey there, @cheryl0403.

Thanks for following up with us and sharing your concerns, I'll be sure to take note of them. 

I've submitted a feedback request to our product development team, so this could be considered in a future update. You can follow our updates and latest happenings on our QuickBooks Blog site. 

Please feel free to let me know if there is anything else that I can do for you. You can always reach out to the Community any time you find you need a helping hand. Take care and enjoy the rest of your week!