Hi redneckbelle,
I appreciate you for reporting this issue. I'm here to provide an update about the issue with the refund receipt.
As of now, the investigation is still ongoing. Our engineers are striving to isolate the issue and fix it as soon as possible. It is one of our priorities to fix any issues you encounter so you can navigate QuickBooks with no worries.
Since you already reported the issue, one of our phone representatives will get in touch with you to provide an update about this matter. You can also contact us again through the ? Help icon if you have follow-up questions about this matter.
Moreover, once the issue is resolved, you can check this article on how you can manage customer payments: Take and process your customer's credit card payments in QuickBooks Online.
We appreciate your patience while we're woreking to resolve the issue the soonest. Feel free to get back to this post whenever you have concerns.
