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For the last few months, we have noticed that when we are changing quantities on a Sales Order or Invoice, the total line item pricing changes to $0. The item number is not changed, this is just in the quantity field. In addition, we see the same "$0" sympton on line items when we create an invoice from a sales order and then change the date. This happens prior to or after saving the invoice. Does anyone know what is causing this? Thanks for the help!
I appreciate you taking the time to provide detailed information about the issue you're facing in QuickBooks Desktop (QBDT), SherryJad. I'm here to get your sales order and invoice working smoothly as quickly as possible.
We can perform the verify and rebuild tools to locate and fix common issues with your company file. Follow the steps below on how to verify data:
Next, here's how to rebuild data:
For future reference, you can read this article about recording invoice payments in QuickBooks Desktop: Record invoice payments in QuickBooks Desktop.
Don't hesitate to click the Reply button below if you have questions about managing invoices in QBDT. I'm always here to help. Have a great day.
I ran the verify data and did the rebuild, but it did not fix the issue.
Thanks for trying the steps to fix the sales order and invoices issue, @SherryJad. Let me direct you to the support team that can help you.
Since the steps you've taken didn't work, I'd recommend reaching out to our QuickBooks Support Team. They can securely review your account and create an investigation ticket if other users are experiencing the same issue.
To reach them, follow the steps below:
Additionally, since you've been dealing with invoices in most of your business activities, here's an article that'll guide you in case you want to personalize their appearance by including necessary fields only for better business communication: Use and customize form templates in QuickBooks Desktop.
Let me know if you have follow-up questions or other concerns about sales transactions I'll be here to help.
@SherryJadDid you end up getting an answer from Quickbooks that fixed this issue? I ran the verify data & rebuild and it did not fix the "zeroing" out on the invoice. I am contacting Quickbooks directly now, but wanted to see if you had gotten this resolved yet? Thank you
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