Sales Receipt Refunded Now How Do I Record

BettyJaneB,

Thank you for the response! I followed the Refund Receipt - however, I am not seeing the $ amount in my deposit section that will balance out my bank deposit.

Any other advice?

Thanks!

Never mind - hadn't had my coffee yet ;-) was putting towards bank account and not undeposited funds. 

Thank you!! 

Thanks for getting back to us, @BorealisAcct.

I'm happy to know that you already resolved your issue.

I've got an articles for you to learn more about Refund Receipt:

• Record a Customer Refund
• Create a Refund Receipt

Please post again here in the Community or leave a comment on this thread should you have any other questions or concerns. Cheers!

I am using the QB Premier 2019.

I need to create a cash sales receipt refund to my customer for 17.00. I followed the steps, but see it as a positive number in my undeposited. So when I accept the deposit I am 17.00 over.

What step am I missing

Pleased to have you here, @Elizabeth10.

I'd like to take this opportunity to provide you with information on how you can issue a refund to your customer in QuickBooks Desktop

When you create a refund ensure to use the same bank account you use in recording the original transaction. Also, select the same account in the chart of Accounts.

 Here's how to process a refund:

1. Click the Customers menu.
2. Choose to Create Credit Memos/Refunds.
3. Select the name of the Customer: Job.
4. Enter the credit memo details.
5. Click Save and Close.
6. Choose Give a Refund.
7. Click Ok. 
8. Review the refund information. 

That should do it! You can the Customer Open Balance report to ensure you don't have any open balance at all. 

Please feel free to post here in the Community if you have other questions about processing customer's refund. I'm always here to help.

when i click on new transaction i cant find refund receipt

Thanks for sharing your concern on this thread, 0788682072.

I'll give steps where you can find the Refund receipt.

Currently. not all options are available from the New transaction drop-down menu in the customer's window. Instead, you can click on the + New button located on the left navigation menu and you'll find the Refund receipt option.

Here's a sample screenshot for a visual reference: 

To learn more about the refund process, you can watch the video tutorial in this article: Record a customer refund in QuickBooks Online.

In addition, you can find more tips on how to manage your customers here.

If you have additional questions related to customers or need help with other task in your account, please let me know by adding some details on your reply. I'm here to help you out further. Have good day ahead!

I am having a lot of trouble with this.  I am trying to enter details for when I returned unneeded items to a store.  I am following the instructions outlined in this thread; however, I am finding every entry is increasing my net spend, not reducing it.

IE, I spent $1000, and returned $100 of unused materials.  Quickbooks is showing I spent $1100 instead of $900.

How do I correct this?

Thanks!

I'm here to ensure you can enter your returned unneeded items, Jedi. 

In QuickBooks Online (QBO), we can record the returned items as a vendor refund. Doing so ensures the vendor expenses are tracked accurately.

Here's how:      

1. Go to the + New button.
2.  Under the Vendor column, choose Vendor credit.
   
3. Fill out the necessary details. 
4. Depending on how you record purchases with this vendor, choose the Category details or Item details. Usually, this is the category, product, or service getting credit for. 
5. Click Save and close.    
   

Then, we can deposit the amount and create an expense to connect the bank deposit to the vendor credit. Check out this article for additional info: Enter vendor credits and refunds in QuickBooks Online. 

In addition, I've added this article about managing your prior balance for a customer who owes you money or a vendor you need to pay: Manage outstanding balances for customers and vendors in QuickBooks Online. 

Don't hesitate to comment below if you have follow-up questions about applying refunds in QuickBooks Online. I'm always here to help you out. 

Delete msg

Thank you, this is very helpful!

I have a couple of follow up questions:

I understand the instructions all the way through step 5.  I'm not understanding what to do about the deposit/expense.  The links you posted appear to deal with bank deposits; I don't understand how that's the right approach for being refunded via a credit card.  I apologize for my lack of understanding; all I've used Quickbooks for so far has been snapping receipts and tracking mileage.

Also, how do I cancel/delete the Refund Receipt I erroneously entered earlier?

I appreciate you for getting back on this thread, Jedi. I'm here to share the right approach for the refund on the credit card. 

We can create a Credit card credit in QuickBooks Online (QBO) to track the amount for the unneeded items. I'll show you how:

1. Go to the +New button.
2. Select Credit card credit.
3. Choose the payee.
4. In the Bank/Credit account field, select the credit card account you received the refund.
5. Select the date in the Payment date section.
6. In the Category details section, select the same expense account as your original purchase.
7. Enter the amount.
8. Click Save and close.

Beforehand, I suggest following the steps below to delete the vendor credit:

1. Go to the Expenses and then select Expenses.
2. Locate the Vendor Credit you've created.
3. Click the drop-down arrow beside the transaction under the Action column.
4. Select Delete.
5. Hit Delete to confirm.

I'm only a post away if you need more help tracking your vendor transactions. It's always my pleasure to help you out again.

Great!  This solved my credit card credit/refund logging.

I do need help though deleting the "Credit Refunds" that I entered incorrectly when I tried to do this the first time.  I have not found an option to delete these; don't know if I just haven't found the right screen.  If you would please help with this I would greatly appreciate it.

Thanks!

Hello there, @Jedimasteraubie.

Allow me to chime in and help you delete the Credit Refunds that you've entered incorrectly in QuickBooks Online (QBO).

To start, you can delete your Credit Refunds in the Chart of Accounts by clicking View Register and then selecting the credit refund transactions. Do not worry, deleting accounts doesn’t erase your transactions, so your reports won’t change. You also have an option to restore deleted accounts at any time.

Here's how:

1. Go to the Gear Icon, and select Chart of Accounts.
2. Look for the Credit Refund or account that you want to delete.
3. Click the View Register.
4. Select the Credit refund, then click it.
5. Select Delete, and click Yes.

I'll also add this article to guide you in reconciling your accounts so they always match your bank and credit card statements: Reconcile an account in QBO.

I'll always be here, ready to back you up if you have any further questions about deleting your Credit Refunds or other QBO-related concerns. Please let us know any time in the thread. Keep safe!