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Using QB POS 12 R20-01
When sending data to QuickBooks I get the error below. This started the evening after the R20 update was installed. I called the support desk and they said to wait until R21 comes out. I just installed it and received the same error. No records have been brought over since May when this began.
Status code: 3264, Status message: In order to complete this request, the company data file has to be subscribed to QuickBooks Merchant Account Services. QuickBooks error message: The company file is not enabled for Merchant Services.
Error occured while sending receipt #104831 created on 5/14/2020 for customer "kyle lockes" to QuickBooks.
This should probably have been posted in the POS section.
Did you get it resolved?
Let's make sure to fix the error you're getting, Seascape.
You'll have to make sure that you're only using one QuickBooks Payments account for one company file at a time. If you're connecting your payments account to a different company, follow the steps below:
Once done, you'll see an icon on the homepage that tells you you're signed in and connected to QuickBooks Payments. Double-check if you're still getting the error.
If so, I suggest contacting our support team again so they can investigate this further. They have the necessary tools to open your account in a secure environment. In addition, you may also encounter other errors during a Financial exchange, read this article for your reference: Get Help With 3000 Status Code Errors.
Keep in touch if you have other concerns about this error. We're here to make sure that everything is taken care of. Stay safe.
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