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Join nowWondering if QB-Online had an update? When I click receive payment on a customer's account, that has a stored credit card number. It's saying I have to reenter the credit card number. This is problematic, as we have hundreds of stored numbers in our system. I have double checked other customer's and it's doing the same thing. I've also cleared my cache and it's still happening. Any ideas??
Hi there, Chec.
I understand your frustration when you cannot receive the payment from your customer in your QuickBooks Online (QBO), as it affects the progress of your business.
Before anything else, I would like to ask if you have received any error message upon receiving the payment from your customer. Giving us additional details regarding the issue can help us narrow down the exact solution.
Moreover, let's try logging in to your QBO account using a private or incognito browser. You can use these keyboard shortcuts below:
From there, check you can receive your customer's payment from there. If it operates, return to your regular browser and kindly clear your web browser's cache once again. Clearing your cache helps clean up browser cookies that block web pages from loading.
In addition, if you have to refund or void a customer's payment, follow the steps outlined in this article: Customize reports in QuickBooks Online.
Feel free to add a comment if you have any additional questions on the receive payment feature or QBO-related questions. I'm always available to assist you.
I understand how hard it must be for you, @CHEC.
I appreciate you for performing the troubleshooting steps to fix the issue of being unable to receive payments in QuickBooks Online (QBO). Since it persists, I suggest contacting our support to further check what's causing this and determine possible solutions.
Here's how:
For reference, check this article: QuickBooks Online Support.
I've included an article that'll guide you in running your financial reports that give you a snapshot of your business: Run reports
If you have any questions, feedback, or concerns regarding the issue of being unable to receive payments, please don't hesitate to come back to the Community, Chec. I'll be here to assist you.
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