This customer is likely to pay __ days late

You can turn on this feature by accessing the Sales menu, Raymond22. Let me assist you with this.

These reminders are sent automatically to your customers based on the invoice due date. You can set up to three reminders at different intervals before or after the due date.

Here's how:

1. Go to the Gear ⚙ and select Account and Settings.
2. Select the Sales tab.
3. In the Reminders section, select Edit ✎.
4. Turn on Automatic invoice reminders.
5. Select the dropdown for Reminder 1, and turn on the toggle switch.
6. From the dropdown fields, select days, and before or after to tell QuickBooks when to send the reminder. Note: You can schedule and send email reminders up to 90 days before or after the invoice due date.
7. You can create second and third reminders as needed.

For more details, open this article: Send invoice reminders automatically or manually in QuickBooks Online.

In addition, I've collected these handy articles to help you manage invoice payments and how to create personalized sales forms:

• Record invoice payments in QuickBooks Online.
• Customize invoices, estimates, and sales receipts in QuickBooks Online.

You're always welcome to comment back if you have any other questions about reminders or turning on any features in QuickBooks. We're always here to help you if you needed.

JoesemM, that is not what he's asking.  I am having same issue, where the note / calculation on how many days a customer is likely to pay early or late is no longer showing up on customer records in Quickbooks Online.  Please let us know how to see this feature again.

I really hope it wasn't removed, as Quickbooks recently increased our pricing, and if they are increasing pricing and removing key features like that, we will be moving to another platform.

JoesemM, that's not what Raymond was asking, he was asking how to see the "customer is likely to pay" calculation that appears on the customer records.  We are having the same issue where this calculation has now disappeared from our customer records.  Please let us know how to see this again, as it was something we heavily relied on for credit decisioning.

" I really hope it wasn't removed, as Quickbooks recently increased our pricing, and if they are increasing pricing and removing key features like that, we will be moving to another platform."

That's what Intuit/ QB does, tho.  It's ridiculous!! 

I can help you locate the reminders that appear on your customer records, Jon119.

When you turn on sending invoice reminders in QuickBooks Online (QBO), you'll be reminded when the customer will likely pay their due after they open their email. To turn it on, please follow the steps provided by my colleague above.

You also have the option to navigate through the Notifications section by clicking the bell icon right beside the search bar in the upper right corner of the screen.

Additionally, I'll include this article as a helpful guide on how to receive and record invoice payments: Record invoice payments in QuickBooks Online.

Let me know if you have additional queries regarding reminders in QuickBooks. I'll be around the community and will get back to you in the comments section as soon as I can.

@Just_me  Hey, it takes money to pay people to delete code, you know.

Haha  QB just takes it to the extreme. 

Faith, no one is asking about how to turn on automated invoice reminders.  We've had automated invoice reminders turned on for years.  The issue is that there was previously a spot on the customer record that had calculated the length of time that a customer was likely to pay.  That has now been removed, even though our automated invoice reminders have been running.  Please help with adding that feature back.

Thank you for bringing this to our attention, jon119. I understand how important it is to have a feature that calculates the days a customer is likely to pay in your business. Let me share some insights about it.

Indeed, we have received few reports concerning this feature. In the meantime, I recommend reaching out to our Customer Support team. They possess the appropriate resources and tools to conduct an internal review regarding this feature. By contacting them, you may be able to obtain more detailed information and updates regarding your concern.

Here's how you connect with them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either of these tabs:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

We truly appreciate your patience regarding this matter, jon119. If you have other concerns and questions about payment reminders, invoices, and other QuickBooks-related tasks, feel free to hit the Reply button on this thread. We're always here to lend a hand at any time.

Has this issue been resolved?

One of my colleagues with the same permissions I have can see this, but I can't.  We are both admins.

He was only able to see this today as if it were new, but I had this working for a long time at a previous company.  I still can't.

Let's determine why you can't view the notification that appears on top of your customer data in QuickBooks Online (QBO), AcctingMoCu.

First off, may I know if you have enabled automatic invoice reminders? Activating this feature in QBO will allow you to see these notifications. If you haven't done so, you can follow the steps provided by my colleague JoesemM above.

However, if you've already turned it on but still can't see the reminders, I recommend contacting our Live Support Team during their support hours. They possess the necessary tools to securely access your account and conduct further investigation into this issue. Here's how to reach them:

1. Sign in to your QBO account.
2. Click Help.
3. Select the Search tab and enter a keyword related to your concern.
4. Hit Contact Us.

Additionally, I'll share this article to help you record customer payments: Record invoice payments in QuickBooks Online.

I'm here to help if you have other questions about managing invoices in QBO. Just reply below, and I'll get back to you.

I can't stress this enough - this has absolutely nothing to do with the invoice reminders, as previous posters have already mentioned.  

It is a note at the top of the customer information box - an average sales days outstanding calculation for the customer.  The first poster included a screenshot.

This is now the 3rd time we're being given unrelated/useless information, which solves nothing and increases our frustration with your product.  

Could this please be escalated to a senior level support/development person at QBO that is familiar with this feature and can explain what is happening with it.

Thank you