unwanted reminder invoices

Hi there, Slholden.

Thank you for vising the QuickBooks Community. I'll be sharing detailed steps to ensure your client stops receiving invoices reminder.

There's a feature in QuickBooks Online where you can automatically send reminders to customers or clients when invoices are soon to be overdue. It could be the Automatic invoice reminders option is turned on and that's why your clients received a reminder to pay the deposit when they have already paid the entry.

I recommend going to the Reminders section and turning off the Automatic invoice reminders to stop reminding your clients about invoice due dates.

Here's how:

1. Click the Gear icon ⚙ and select Account and settings.
2. Choose the Sales tab.
3. In the Reminders section, click the pencil icon ✎.
4. Turn off Automatic invoice reminders.
5. Click Save and Done.

Additionally, instead of setting up automatic reminders, you have the option to send them manually. You can open this article to see further details and how to perform the process: Send invoice reminders automatically or manually in QuickBooks Online.

Lastly, you may refer to this article to see steps on how you can edit or delete an invoice payment and group multiple payments together into a single deposit: Record invoice payments in QuickBooks Online.

If there's anything else you need help with invoice reminders, please let me know by adding a comment below. I'm more than happy to help further, Slholden. Have a great day!

Thank you, fingers crossed that this works!

I followed the steps outlined, but I don't have the options to turn off reminders. 

How do I turn off reminders?

I followed the steps outlined, but I don't have the options to turn off reminders.

So How do I turn off reminders?

Let me show you how to turn off this automatic overdue invoice reminder, @amyg01.

If you're using QuickBooks Online Simple Start, Essentials, or Plus, you're on the right track in turning this feature off. It's under the Reminders section of your Sales tab. 

I'll include a screenshot below: 
 

Check this article for more information: Automate invoice reminders in QuickBooks Online. 

If you don't have this option to turn off the reminders, only the admin can have access to edit this information. 

Meanwhile, I'm adding these articles to learn more about setting up auto-reminders for overdue invoices using QBO Advanced, Plus, Essentials, and Simple Start plans.

• Use workflows in QuickBooks Online Advanced to send reminders
• Send invoice reminders automatically or manually in QuickBooks Online

In case you have other concerns or questions about invoice reminders in QBO, you can always get back to me by leaving a reply on this thread. I’ll be around ready to help you. Keep safe!

Hi! Just a follow-up question on this. Do we have the option to turn off the automatic reminder just for a specific customer?

Hello there, @megan59.

The Automatic Invoice Reminders feature applies to all invoices. Thus turning off automatic reminders for a specific customer is currently unavailable.

I recognize that this option is beneficial to you and your business. While this feature isn't available, I suggest submitting feedback directly to our product engineers. They may look into this suggestion further and consider adding the option in QuickBooks Online (QBO). To submit feedback, you can go to the Gear icon and select Feedback. Then, enter your suggestion and click Submit Feedback.

You can also visit our Customer Feedback page. This will help you track the status of your product request and get the latest updates from our developers. Updates such as how the recent enhancement made to QBO helps our business owners, like you.

Please touch base with me here for all of your QuickBooks needs. I'm always happy to help.

Does not work, I still get a popup reminder when I log in to Quickbooks. I don't need Quickbooks telling me how to bother my clients. 

How do you stop the popup reminder of an overdue invoice?

I would never let Quickbooks contact a customer directly, nor would I want to share that sort of information with Quickbooks. With the penchant for trying to sell people on unneeded items, I can see Quickbooks taking the list of emails they have in your customer base and harassing my customers.