Update on the online bill pay system still can't pay bills online

We recognize your effort in contacting our support to resolve your issue before seeking help in the Community, Moverall. I'll update you on the online bill pay investigations in QuickBooks Online (QBO).

For the time being, based on our records, the evaluation of the online bill pay system in QBO is still open and in progress.

Since you've already reached out to our Customer Support team, your account has been added to the list of affected users. This guarantees that you will receive updates on the status of the investigations and any solutions.

Once everything is all set, you may want to explore how QuickBooks automatically matches your QuickBooks Bill Pay transactions and how to manage them in your account. To do this, please see this article: Match QuickBooks Bill Pay transactions.

We appreciate your patience regarding this matter. Let me know if you have other concerns about paying bills online and managing expenses in QBO. I'm always here to help.

@Moverall  

You can signup for a free Melio account as a backup.

https://affiliates.meliopayments.com/quickbooks

You can get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

Are there any updates on this issue yet?  This has been at Level 1 for more than 10 days.  When can we pay bills online again?

Thank you,

Machele Overall

There has been no communication regarding this issue.  We haven't been able to use the online bill pay system for more than 10 days now.  This is supposed to be a Level 1 issue to be resolved within 5-7 business days.  What is the status of this issue?

Thank you,

Machele Overall

I understand how time-consuming it is to be unable to pay bills online, @Moverall. I'm here to provide an update on the status of the issue.

The report mentioned by my colleague above about processing bill payments online is still ongoing. Please know our representatives are looking into the issue to provide an effective solution.

Since this issue has been a while, you can contact our experts again. They can provide a detailed explanation or give the progress of the investigation. I'll show you how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Note our operating hours so you can contact us at your convenience. For other ways to reach us, refer to this article: QuickBooks Online Support.

To learn what more you can do, refer to this article: Learn about QuickBooks Bill Pay.

Here's your guide for additional tips on corresponding QuickBooks Bill Pay entries: Automatically match QuickBooks Online product transactions.

We'll update this thread once fixes are available. In the meantime, let me know if there's anything else I can do for you. I'll be here to assist you.

@Moverall  

You use the free app as I mentioned earlier as a workaround for the time being.

Any update on this issue yet?

No resolution as of yet.  I did receive an email letting me know the issue I had was different than the others  were experiencing.  I had to send them a screen shot of my error they said they would be working on my issue. Still no time frame.