Vendor bills not showing up in Online Billpay

I can surely help you add and pay your bills, EmoryK.

Let's verify if the Add bills to Bill Pay option for the vendor who owns the bill is turned on. This way, you can add or their bills will populate on the Pay bills online screen. Let me show you how to check that out.

1. Click the Expenses menu.
2. Select Vendors.
3. Click on the vendor's name. 
4. Above the list of transactions, you'll see an option where you can toggle the Add bills to Bill Pay option.

You'll need to make an update to the bills that had previously synced in order to bring them back into Bill Pay. It allows the bill to repopulate on the Pay bills online page.

If you followed these steps and bills are still not showing, this could be a browser-related problem. Let's confirm first using your browser's private window. Here's how:

• Google Chrome: press Ctrl + Shift + N.
• Mozilla Firefox: press Ctrl + Shift + P.
• Safari: press Command + Shift + N

Log into your QuickBooks Online account and try to pay the bill. If this works successfully, this shows that your cache and cookies may need to be cleared. Go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. You can also other supported browsers if the issue persists.

Feel free to use this link that will help you manage your bills through Online Bill Pay: Pay bills in Online Bill Pay.

Looking forward to your reply if you have other questions in mind. I'd be happy to help. Have a pleasant day ahead!

Hi Cathrine,

When I go to Expenses/Vendors & select the vendor in question, there is no Add Bills to Billpay option.

It says "Bill Pay Online: International (the vendor's name) is setup to receive checks". 

Even when I add a new bill, it shows the Pay bill online option for the bill but when I click on it the bill does not show up in Bill Pay.

I also tried the private browser approach but Bill Pay doesn't work at all. It says "Bill Pay isn't working right now."

Any other ideas?

Please note: Bill pay works just fine for my other vendors. It's just this one vendor that doesn't work for some reason.

Hi there, EmoryK.

I appreciate the steps you've tried to resolve the issue about your vendor bills not showing on Bill Pay.

Let me help share additional insights about this. If you receive a bill in foreign currency in the Incoming bills tab, you'll have to download it, then link it to the bill in QuickBooks Online. Please be reminded that it won't be visible with the bill in Bill Pay. 

This article contains information on how to wire international payments to foreign vendors using Bill Pay for QBO: Send international payments using Bill Pay for QuickBooks Online.

Also, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

Tag me @EmoryK if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!

Hi,

This is NOT foreign currency. It's all USD.

Thanks for keeping us posted, EmoryK.

I'd like to clarify if your Multicurrency feature is turned on. Also, we can try looking into your vendor's preferred payment currency. It can be that you accidentally selected a foreign currency under the I pay this vendor with option. However, if it's set to USD and the same thing happens after the browser troubleshooting steps I shared, I suggest reaching out to Our Phone Support Team. They have the resources to further check the issue and investigate why you're prompted with those error messages. 

Here's how to contact us: 

1. Select Help (?) and click the Assistant tab.
2. Enter a question or topic you need help with something like bills not showing on Online Bill Pay screen.
3.  If you decide you need further help, you can still Talk to a human.
4. Select and choose a way to connect with us.

For us to accommodate you immediately, you can contact us within our support hours.

Feel free to use these links that will help you handling BillPay transactions: 

• What is Online Bill Pay?
• Remove, add, delete bills in Online Bill Pay

Please let me know if you have other questions. I'm always here to help. Have a good one.

OK I checked an multi-currency is not turned on. And, as I mentioned before, the browser settings didn't help.

So I'll try the phone support team.

Thanks for your effort.

@EmoryK 

Another option, open a separate Melio account for free to isolate your issue.

https://melio.grsm.io/quickbooks