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Pam
Level 2

Vendor owes me money but went out of business

We had a vendor that accidently deposited a check twice which left us with a credit balance. They are now out of business so I want to remove the credit to zero out. What is the best way to do this?

Solved
Best answer June 09, 2022

Best Answers
Giovann_G
Moderator

Vendor owes me money but went out of business

I know a way to zero out the vendor credit balance, Pam.

 

In QuickBooks Desktop, you can create a journal entry to write off the credit balance for that specific vendor. I'll show you how.

 

  1. Go to the Company menu, then select Make General Journal Entries.
  2. In the Make General Journal Entries window, change the date and fill in the entry number if necessary.
  3. In the Account field, choose Accounts Payable from the dropdown.
  4. Enter the amount under the Credit column, then select the vendor name in the Name column.
  5. In the next line, select the offset account and enter the amount under the Debit column.
  6. Once done, hit Save & close.

 

Now, let's apply the journal entry to the existing vendor credit.

 

Here's how:

 

  1. From the Vendor menu, select Pay bills.
  2. Select the bill and choose Set credits.
  3. Under the Credits tab, choose the available credit and then click Done.
  4. Hit Save & close.

 

For more details, you can review this article for more insights: Write off customer and vendor balances.

 

In addition, I've included this resource if you need to remove a bill payment check for a bill that has been recorded as paid for future reference: Void or delete a bill or bill payment check.

 

You're more than welcome to post again if you need additional assistance with the credit balance. I'll be around to help you out.

View solution in original post

3 Comments 3
Giovann_G
Moderator

Vendor owes me money but went out of business

I know a way to zero out the vendor credit balance, Pam.

 

In QuickBooks Desktop, you can create a journal entry to write off the credit balance for that specific vendor. I'll show you how.

 

  1. Go to the Company menu, then select Make General Journal Entries.
  2. In the Make General Journal Entries window, change the date and fill in the entry number if necessary.
  3. In the Account field, choose Accounts Payable from the dropdown.
  4. Enter the amount under the Credit column, then select the vendor name in the Name column.
  5. In the next line, select the offset account and enter the amount under the Debit column.
  6. Once done, hit Save & close.

 

Now, let's apply the journal entry to the existing vendor credit.

 

Here's how:

 

  1. From the Vendor menu, select Pay bills.
  2. Select the bill and choose Set credits.
  3. Under the Credits tab, choose the available credit and then click Done.
  4. Hit Save & close.

 

For more details, you can review this article for more insights: Write off customer and vendor balances.

 

In addition, I've included this resource if you need to remove a bill payment check for a bill that has been recorded as paid for future reference: Void or delete a bill or bill payment check.

 

You're more than welcome to post again if you need additional assistance with the credit balance. I'll be around to help you out.

Pam
Level 2

Vendor owes me money but went out of business

I did what you said, but I had to do a credit to my AP account and debit the other account. Doing it the way you said doubled the credit. 

 

But thank you for your help! I have solved this.

Giovann_G
Moderator

Vendor owes me money but went out of business

I've updated my answer and thanks for letting me know, Pam.

You're doing an excellent job, and I'm glad you've cleared your vendor's credit balance. If you have confusion with the debit and credit account in the future, I recommend getting in touch with your accountant. They're the best person to refer to ensure the accuracy of your books.

Don't hesitate to post again if you need further assistance in QuickBooks. We're always available to help you.

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