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Active Member

what is a payment token

I'm getting a message that the payment token is going to expire.  What is this related to?

QuickBooks Team

Re: what is a payment token

Good day, @Creations by Lisa.


I'm glad you've reached out to us. Allow me to help and provide some insights about the prompt message you're getting. 


We've increased the security of all merchant services accounts and will now require authentication periodically. You'll need to verify your account credentials every six months to avoid any errors when processing a credit or debit payment in Point of Sale (POS). 


To refresh your account token, just click the Refresh link. Once done, the error message won't appear until it's time to refresh your payment token again. 


Feel free to leave a comment below if you have any other concerns about token. I'm always here to help you out. 

Established Member

Re: what is a payment token

Where is the REFRESH button?


Re: what is a payment token

Thanks for joining this conversation, melissa12.


If you're using Merchant Service Center or Point of Sale, you can refresh it by clicking F5 on your keyboard.


You can also follow the steps below to get rid of the payment token message:

  1. Sign in and confirm your account at any time by accessing the Login option in the upper right-hand corner (refer to the screenshot below).
  2. Enter you payments login and password.



Here's an article that may come handy: Merchant Services in Point of Sale with MFA and Token expiration.


Let me know how that works for you. As always, I'm only a few clicks away if you should have questions about this or anything else. Take care.

Established Member

Re: what is a payment token

I clicked on the Refresh button yesterday, and got the same message saying it was going to expire in x number of days.  I just did it again today to see if notification goes away the next time I power up.

QuickBooks Team

Re: what is a payment token

Thank adding a post, @Mike1953.


I'd be happy to help guide you to the right support who can help check and investigate this further for you.


Since you're still receiving the same error message after refreshing your account token, I recommend contacting our Merchant Support to check this further for you. For the support's contact information, you may check it here: Which Payments product do you need help with?.


You may also refer to this article if you have any other questions about the security of the Merchant Services account: Access your Merchant Services account FAQs.


Our doors are always open here in the Community page, feel free to add a post if you have any other QuickBooks or Merchant concerns. I'm here to help you however I can.