Why am I NOT able to update Credit Card information for out-of- country credit card? - Australia.

Let me help with your question about updating billing information, ccmcsmith.

You actually need to have a card that has a US-based billing address if you're using a USA version of QuickBooks Online. This is the reason why you're unable to update the billing details. Accepted cards include Visa, MasterCard, American Express, and Discover.

Check out this article for more information: Subscription Payment Options for QuickBooks Online.

Let me also share these articles with you for additional guidance and reference when managing your QBO subscriptions: 

• Manage Billing, Payment, and Subscription Info in QuickBooks Online
• Upgrade or Downgrade Your QuickBooks Online Subscription

Don't hesitate to reply to let me know if you anything else when working in QBO. I'd be glad to get back here and offer my help to you again. 

Thank you.  The out of country credit card issue has never come up before. We have clients in India, Canada, Australia and the UK.

I have forwarded your reply to my supervisor and bookkeeper.

Colleen 

Appears this issue was not resolved because I am not running into the same issue. My credit card has expired and I am trying to update my account to the new one and it will not let me. It is asking for a USA mailing address and I am in Canada. 

What is the fix for this?

Hi there. I'd like to make sure you get the help you need with updating your payment method in QuickBooks. In order to get to the bottom of the issue you've described above, I recommend getting in touch with our support team using the details below:

• Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I encourage you to try this out and let me know how you make out. I'll be one message away.

I tried that and those options are not available off the iOS app. It will not let me send a message to support and that is it.

it appears there is no access to support to get this resolved which is terrible?

It's important you get the resolution you need ASAP. You can contact our support team by dialing 1-855-253-1536. We're available from Monday to Friday, 9 am to 8 pm EST. A specialist will be able to assist you so can continue to focus on your work with peace of mind. Feel free to keep me posted on how you make out. I'll be a message away.