Why are there fees on my payments?

Hi there, @amjewell99.

I'm here to assist you with how to verify this fee. QuickBooks (QB) Payments fees depend on how you've processed the payment and the amount of the transaction. 

You can check out the latest information about the QB Payments processing fees on this site: QuickBooks Payments Website. 

If you have confirmed that the fee is too high based on the variables shown on the website, I'd recommend contacting our QB Payments Care Team. They have the tools to look further into why you being charged $10 per transaction.

I'll be around if you have other questions. Feel free to reply in the comment section. Take care!

@amjewell99 

You may have other options to accept ACH payment for free.

The $10 per transaction fee never appeared before today.  All my prior payments came in without fees.  Was there a change to the fee structure?

I understand how the fee affects your business, amjewell99.

I'd like to share additional insights regarding about the QuickBooks Payments fees.  Usually, QuickBooks Payments charges a fee each time you process a transaction. The amount depends on how you processed the payment. With ACH/bank transfer the rate per transaction is 1% (Max $10).

You can read through these articles that contain details about the different QuickBooks Payments fees:

• What are the fees for QuickBooks Payments?
• Common questions about payments deposits in QBO.

Please let me if you have any other QB payments questions. I'm always here to help.

Thank you sharpa!!!  A direct answer to my question.  After your comment, I did a search and did find the email about the new ACH fees of 1% up to $10 per transaction for me scheduled for March 10.  Interestingly, on March 10 I got a notice which said "Great news. We wanted to tell you starting today, deposits for bank transfer (ACH) payments go to your account next business day.* Nothing to do—everything's been handled already. And there are no extra fees."   How nice of Intuit to announce "no extra fees" after they added the new fees.  

Ah well, I may ask my customers to send paper checks -- someone earlier mentioned a free ACH so I'll research an alternative method to receive payments too.  Again thanks for the answer!

---

@amjewell99 wrote:

someone earlier mentioned a free ACH so I'll research an alternative method to receive payments too.  

 

---

@amjewell99 

Explore these apps. Should you need to have a instant deposit feature, one of the apps offer 1% fee with a max $20/transaction.

https:// melio.grsm.io/quickbooks

https:// veem.grsm.io/veems

Thanks!

I had this same question and went to support to start a chat.  They NEVER said that they changed the payment structure and kept dancing around the issue. I couldn't understand what had happened until I landed here. This is a deal breaker for our school on a tight budget.  We will start looking for another program.  I am very disappointed.

@claytonba3 

Explore the apps I mentioned in the earlier post to accept ACH payments for free. Otherwise, there are many option in the market to replace your QBO. Contact us in private should you need to purchase a 3rd party conversion service.

THank you everyone. I have a small day care and the fees were a huge surprise!!! I cant find that email and when i spoke to someone yesterday she  just kept talking about "updates" and no she couldn't send me a copy of the email until she spoke to a supervisor???? I haver signed up with Melio and hope it works I haver a service business so my invoices go to clients monthly- I also found UniPay, a bank in Boston that interfaces with QBO, https://www.unibank.com/business/unipay-testimonials thgere is a one time fee of $250 but they seem pretty secure- any advice is most welcome. Again thanks for all the answers