Thank you for reaching out to us regarding your payment, malkphllps. I understand how important it is to have your transactions processed efficiently, and I’d be happy to provide some clarity on this.
Your payment is currently on hold as part of our review process. This doesn’t necessarily mean something is wrong. It’s simply a precaution taken to ensure everything is in order for both you and your customer.
To help you resolve this, I recommend checking your email inbox for a detailed message from us. This email outlines the steps you might need to take, such as providing additional information or completing certain tasks.
For reference, we may request documents like your original invoice, recent bank statements, or other supporting materials, depending on the situation. These are part of standard procedures to maintain security and trust for all parties involved.
If you haven’t already, I recommend visiting the Resolution Center to see if there are any updates or actions needed from your side. Our team completes the review within two business days once all requested information is provided.
Please don’t hesitate to let me know if you have any questions or need help navigating the next steps. I’m here to assist you and make this process as smooth as possible.
