You don't want to delay time every time you call for various reasons, okay? It's only 3000 bucks for you

 Your sentiment is very much understandable, hurtbyintu1. 

I know how important your money is to you, particularly during this pandemic, don't worry, we can work together and find out what's happening. I'll make sure this will be taken care of right away.  

In order for us to rectify the misunderstanding and help you with the refund, we'll want to give our Payments support another chance to look into this problem. I'd like to do it here, but I'm unable to access sensitive payment information in a public space.

We can use the same phone number, or if you don't have it handy anymore, let's take a look at this article for the contact details: Contact Payments or Point of Sale Support.    

I'm all ears if you have concerns about processing refund in QuickBooks. If you do have other questions in managing your sales, income, and other entries, let me know, and I'll help you out.

You know I'm not aggressive or anything. . You never think about me either. Give you a chance to find out what's wrong. Each time you are sure that the result of the account has not been returned. Continue to fight for a week. The same answer every time? The most hateful thing is that a customer service on the phone before said it was very good. Tell me not to ask you to go to the bank to get money. Also curse. I don't care to know. I just want to be able to quickly end the days of communicating with you

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@AileneA wrote:

 Your sentiment is very much understandable, hurtbyintu1. 

 

I know how important your money is to you, particularly during this pandemic, don't worry, we can work together and find out what's happening. I'll make sure this will be taken care of right away.  

 

In order for us to rectify the misunderstanding and help you with the refund, we'll want to give our Payments support another chance to look into this problem. I'd like to do it here, but I'm unable to access sensitive payment information in a public space.

 

We can use the same phone number, or if you don't have it handy anymore, let's take a look at this article for the contact details: Contact Payments or Point of Sale Support.    

 

I'm all ears if you have concerns about processing refund in QuickBooks. If you do have other questions in managing your sales, income, and other entries, let me know, and I'll help you out.

---

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@AileneA wrote:

 Your sentiment is very much understandable, hurtbyintu1. 

 

I know how important your money is to you, particularly during this pandemic, don't worry, we can work together and find out what's happening. I'll make sure this will be taken care of right away.  

 

In order for us to rectify the misunderstanding and help you with the refund, we'll want to give our Payments support another chance to look into this problem. I'd like to do it here, but I'm unable to access sensitive payment information in a public space.

 

We can use the same phone number, or if you don't have it handy anymore, let's take a look at this article for the contact details: Contact Payments or Point of Sale Support.    

 

I'm all ears if you have concerns about processing refund in QuickBooks. If you do have other questions in managing your sales, income, and other entries, let me know, and I'll help you out.

---

You know I'm not aggressive or anything. . You never think about me either. Give you a chance to find out what's wrong. Each time you are sure that the result of the account has not been returned. Continue to fight for a week. The same answer every time? The most hateful thing is that a customer service on the phone before said it was very good. Tell me not to ask you to go to the bank to get money. Also curse. I don't care to know. I just want to be able to quickly end the days of communicating with you

I know how important your money is to you, particularly during this pandemic, don't worry, we can work together and find out what's happening. I'll make sure this will be taken care of right away.  

You all know the difficulties of a pandemic. . Why don't you think about my difficulties during the pandemic. Add the difficulty here. . A messy life. . Still sitting outside the cemetery chatting with you. Rent not paid. No money to move this month. What to do? What about the money you owe?

I'm not aggressively looking for you. . I still believe that every time I call and check for half a day or a week. . Or just be sure to arrive tomorrow. The result was a mess. Nothing? People who play monkeys don't make people go to the cloud every time. Then you enjoy the coffee and watch me fall to my death again

We'll take all necessary steps to resolve the situation. @hurtbyintu1

Let me start by thanking you for sharing your experience with the community. We'll take care of this as soon as we can. I'm determined to improve your experience working with us.

I've filed a formal complaint with our Merchant Service team on your behalf, and they've already reviewed your account. Rest assured that your concerns have been heard and will be dealt with appropriately. Our support team will contact you to discuss the refund further, as well as your support experiences, and will take any necessary action.

Additionally, you can bookmark these articles below on how to manage declined payments, gift cards, chargebacks, and other related topics:

• Merchant Services FAQs
• QuickBooks Payments FAQ

Please let us know if you have further questions about refunds or anything else QuickBooks-related. I'm here for you and will gladly assist you. I appreciate your patience on this matter.