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I'm using Quickbooks 2021 for Mac. I used to be able to accept one payment at a time, but now all invoices are showing together. I get paid at different times so need for one to come up at a time. What changed and how can I work with it? Under Payments, the current invoices are showing up with one from 2018, though dated 2/03/22 and 4/08/22 and the window says "Cleared."
Solved! Go to Solution.
While on the phone with QuickBooks support, I solved the problem on my own. For some reason, I wasn't clicking on "Add a Payment" but on the client in the list on the left, which brought up all the invoices together.
Good to see you here in the Community, emdash.
Verifying and rebuilding your data is a good start when it comes to fixing data-related issues in QuickBooks Desktop for Mac.
To Verify Data:
To Rebuild Data:
I recommend editing, assigning, and categorizing your transactions. Also, you can match them to the existing entries in the software. Doing so will help you ensure the accuracy of your financial records. On the same link, you'll find other bank articles to help you with your future task.
Let me know how it goes by leaving a reply below. I need to make sure you're back to your normal business processing. Have a great day!
Hi, emdash.
Hope you're doing great. I wanted to see how everything is going about receiving invoice payments. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.
Looking forward to your reply. Have a pleasant day ahead!
Hi there, @emdash.
I want to make sure all your QuickBooks concern is taken care of accordingly.
May I request full details on the error or screenshot if possible? Any additional information will help me to accurately address the issue of receiving payments one at a time.
You can bookmark our QuickBooks Desktop for Mac User Guide for your future reference. This website contains various topics on how to manage your account.
I'll be waiting for your response. Help is a click away. Keep safe!
More clarification: I want to click on the received invoice payment, fill in the check number and method, and have it be entered in the account (bank). I was able to do this, but now the receive payment window shows "cleared" because one invoice was paid. I can't receive the newer invoices without changing the older one.
Thanks for coming back with a screenshot, @emdash.
Since the Verify Rebuild didn't fix the issue, I'd recommend restarting your computer safely. Here's how:
If the error is still there, follow the steps below:
If the issue persists, I'd recommend contacting our Customer Care team. You can request a screen-sharing session so they can take a closer look at the issue and help you fix them.
Keep in touch if you have additional questions. I'll be here to guide you again. here to guide you
While on the phone with QuickBooks support, I solved the problem on my own. For some reason, I wasn't clicking on "Add a Payment" but on the client in the list on the left, which brought up all the invoices together.
Hello @emdash,
I have reviewed the solution you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.
We love to see members supporting one another! Have a great day.
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