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Langsford
Level 2

Receiving Online Payements

Hello.  How do I tell Quickbooks Desktop Pro 2019 or Intuit's Merchant service to send online payment acknowledgement emails to a different email than it is currently being sent to.

 

I started sending invoices to select customers for online payment with Visa/Mastercard throught Intuit's merchant service.  I can send the invoice via my Bookkeeper email.  The customer pays it.   Then when I get the acknowledgement email that I've received payment, the email that goes to a different email address.   

 

Where do I tell the system what email address to send online payment acknowledgements?

 

Thanks!

Solved
Best answer June 22, 2020

Best Answers
jamespaul
QuickBooks Team

Receiving Online Payements

Hello, Langsford.

 

I'll give the steps on where you can set and edit the email address where the payment acknowledgements are sent to. 

 

In QuickBooks Desktop, payment acknowledgements are sent to the email address in the My Company menu. You'll want to change it to ensure they are being sent to the correct one. Here's how: 

 

  1. Open your QuickBooks Desktop company file.
  2. Go to the Company menu, then choose My Company.
  3. Click the Pencil icon on the COMPANY INFORMATION section.
  4. In the Contact Information tab, change the email address under E-mail.
  5. Click OK

 

ChangeCNTInfo1.PNG

 

You'll also want to check and change the email address in your Merchant Services account. Here's how: 

 

  1. Log in to https://merchantcenter.intuit.com.
  2. Go to the Account tab, then choose Account profile.
  3. Click the Edit button under Account Holder/Business Information
  4. Expand the Contact Information section.
  5. Check and edit the email under Contact Email.
  6. Click Save

 

ChangeCNTInfo2.PNG ChangeCNTInfo3.PNG

 

The payment acknowledgement notifications will be send to the address you've entered (I assume this would be your bookkeeper email). 

 

If you need help recording and handling your customer payments, you can check these articles:

 

You can also check our QuickBooks Payments or FAQs here.

 

I've got you covered if you have follow-up questions regarding your Merchant Services account. I'm down to answer any concerns for QuickBooks Desktop, too. 

View solution in original post

1 Comment
jamespaul
QuickBooks Team

Receiving Online Payements

Hello, Langsford.

 

I'll give the steps on where you can set and edit the email address where the payment acknowledgements are sent to. 

 

In QuickBooks Desktop, payment acknowledgements are sent to the email address in the My Company menu. You'll want to change it to ensure they are being sent to the correct one. Here's how: 

 

  1. Open your QuickBooks Desktop company file.
  2. Go to the Company menu, then choose My Company.
  3. Click the Pencil icon on the COMPANY INFORMATION section.
  4. In the Contact Information tab, change the email address under E-mail.
  5. Click OK

 

ChangeCNTInfo1.PNG

 

You'll also want to check and change the email address in your Merchant Services account. Here's how: 

 

  1. Log in to https://merchantcenter.intuit.com.
  2. Go to the Account tab, then choose Account profile.
  3. Click the Edit button under Account Holder/Business Information
  4. Expand the Contact Information section.
  5. Check and edit the email under Contact Email.
  6. Click Save

 

ChangeCNTInfo2.PNG ChangeCNTInfo3.PNG

 

The payment acknowledgement notifications will be send to the address you've entered (I assume this would be your bookkeeper email). 

 

If you need help recording and handling your customer payments, you can check these articles:

 

You can also check our QuickBooks Payments or FAQs here.

 

I've got you covered if you have follow-up questions regarding your Merchant Services account. I'm down to answer any concerns for QuickBooks Desktop, too. 

View solution in original post

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