Welcome to the Community forum, ang_.
Let me get the help you need so your customers can pay invoices online.
When your customer receives the email, they will need to click on either the Review and pay or Pay invoice button to proceed with the payment. To ensure that these options appear on the customer's email, we need to check the email settings for your sales forms and ensure that it is set to Online invoice. Here's how to do it:
- Go to the Gear icon at the top.
- Select Account and settings.
- In the left menu, choose the Sales menu.
- Go to the Online delivery section.
- In the Additional email options for invoices, select Online invoice from the drop-down menu.
- Select Save, then Done.
Once done, resend the invoice to your customer email. They should now see the Review and pay or Pay invoice button and can pay the invoice online.
Moreover, you can generate a Transaction Detail by Account report to view a list of invoices due within a specific date range. For complete guidance, please refer to this article: Customize report to show invoices due on a specific day in QuickBooks Online.
If you need any assistance regarding payment for your invoices, please feel free to comment below with any questions you may have. I'm always available to help you out.
