recovery from vendor

A warm welcome to the QuickBooks Community, @Juanid007. 

I can help you record a vendor refund in QuickBooks Online (QBO) to account for the defective products from your suppliers.

If you enter bills to track your expenses, you can prepare a Vendor Credit. Moving forward, you can apply this vendor credit toward any open or future bill from a specific supplier. You can follow these steps: 

1. In your QBO account, select + New.
2. Select Vendor credit.
3. In the Vendor ▼ dropdown, select the supplier.
4. Enter the Item details. These are the products you’re getting credit for.
5. When you choose an inventory item, QBO will put it back into inventory. Since the items from your suppliers are defective, create an inventory adjustment to resolve this.
6. Click on Save and close.

However, if you record expenses or write checks instead of bills, here's how you can record the vendor refund:

1. Ensure that you have created the initial expense or check in QuickBooks and assigned a Category/Account.
2. Go to the + New button and then Bank Deposit.
3. Go to the Add funds to this deposit section:
4. Enter the amount refunded by your supplier and choose the Category/Account you selected on the initial expense or check.

In QBO, you can save time tracking and recording receipts from your supplier by uploading a receipt, adding it to an account, and matching it to an existing transaction. Here's an article to learn more about this: Upload your receipts to QuickBooks Online. 

You're always welcome in the Community if you need further assistance recording vendor refunds in QBO. We're committed to offering ongoing support. Take care.