Recurring sales receipts not processing payments after saving. Merchant services confirmed that there was an issue. Anyone aware of any workarounds/fixes or fix timeline?

I appreciate you notifying us of your experience, pharrigan. Let me share some insights about this behavior.

I understand you're experiencing difficulties with recurring sales receipts not processing payments after saving. Dealing with such issues can be incredibly frustrating as it affects your clients. Although you've already connected to our Merchant Services Team for assistance, I suggest contacting them again for the best action. They can also provide further insights, workarounds, or additional solutions to resolve this issue.

We do not have a specific timeframe for when the resolution will be available. However, please be assured that our team is working nonstop to resolve this issue quickly. 

I'm adding these materials for more tips while setting up recurring sales receipts and automatic payments for recurring invoices in our system:

• Set up a recurring sales receipt in QuickBooks Online
• Set up Autopay for recurring invoices in QuickBooks Online

If you have additional questions about your recurring entries, let me know by leaving a comment below. I'm just a few clicks away to help you again. Have a good one!

Thanks, we are ALL aware.  Please get this fixed ASAP!  It is hindering your customers from doing business...you know sales, sales, sales!  NO SALES - NO QUICKBOOKS NEEDED!!!!!

By the way, please correct on your end who returns the your customer's calls.  It is extremely frustrating and a waste of our time to go through the painstaking process of trying to get in contact with a specific dept (such as Merchant services or payroll) and to note EXACTLY WHAT THE ISSUE IS AND THEN GET A CALL FROM SOMEONE STATING "SORRY I CAN'T HELP YOU WITH THAT, I'M NOT WITH MERCHANT SERVICES OR PAYROLL OR WHATEVER!!!  HOW HARD IS IT TO PAY ATTENTION TO WHAT YOUR CUSTOMERS ARE INQUIRING ABOUT AND THEN HAVE THAT PARTICULAR DEPT CALL.  GET IT TOGHER, QUICKBOOKS!

I understand that you're only trying to help, but unless I've done something incorrectly in the setup that's contributing to the problem (no one has indicated that to me), including links on how to create recurring sales receipts might not be the best idea given the reason we're here is that the recurring sales receipts have failed! 

Another thing that Quickbooks might want to reconsider: after telling me that the only way I was going to be able to process our sales receipts currently (short of waiting out a fix) was to recreate each one (nearly 100) and process as one-offs, the support agent I was speaking with thought it was a good opportunity to try to upsell me on additional services. I'm sure there are some support scenarios where a client would be open to a sales pitch, but a significant failure of your platform that's creating major headaches for your clients with no timetable on a resolution is not one of them,

Did you ever find a resolution to this?  I'm suffering with what seems to be the exact the same issue (including the customer service/supports woes).  

Thanks,

Steve

I understand the urgency of getting this resolved, Steve.

I’ll ensure you'll get the help you need and route you in the right direction of support to fix the issue of recurring sales receipts that aren't processing payments. 

As much as I'd like to take care of this, the Community is a public platform, and we want to protect your security and privacy. Thus, I recommend contacting our Customer Care Team to check your account securely. I understand you've already reached out to them. However, it would be best to contact them again since they have the tools to look into your account and perform a screen-sharing session to do further investigation into this behavior.

You can contact them by clicking on this article and following the detailed steps, depending on your product: Contact Payments Support.

Please let me know if you need anything else or have further concerns about managing your sales receipt transactions. Just leave a comment below. Have a great day ahead!

Hello OgreTek, I'm curious if you've had a chance to connect with QB's on this issue. I spoke with Customer Support on March 28th and received the standard reply of "It's a known issue and we're working on it". I was also assured that I would be contacted as soon as a fix was complete. Oh boy! I only have a few transactions per month but I can't imagine having to manually run a bunch of CC's each month. What an inconvenience, to say the least.

Cheers, J