A deposit can be delayed due to extra security checks, bcbower2. As a result, we’re unable to expedite or remove the process.
Deposit speeds vary based on the product you use and the payment method. Standard deposits are processed daily, except on Sundays, Thanksgiving, and Christmas. Instant Deposits are processed every day of the year with no exceptions.
For new merchants, your funds from the first payment will be deposited within five business days. Your first few deposits take a bit longer while we set up your merchant account. Once the setup is complete, future payments are deposited faster, typically within two business days.
In the meantime, while we review the payment transaction, you can check the status of deposits and specific customer payments.
Then, check for payment issues. Successful deposits have Funded in the Status column. If there's an issue with a deposit, you'll see Withheld or Batch Deposit Returned in the Status column. Select the arrow dropdown in the Fee column to review details. You'll receive an email from us with steps if there's ever an issue.
If the status of your deposit is on hold, please check your email for instructions on how to manage withheld funds. If you require further assistance, you can contact our Payments Live Support team.
If you have any other questions, feel free to reply below or share them on the Community page.
