Hello, jen55will. I understand that delayed payments can have a significant impact on your business operations. Please know that I'm committed to resolving your concern.

Processing payments directly and conveniently within the software is relevant in managing business finances efficiently. We review payments regularly to ensure everything is in order, benefiting all parties involved.

We usually send email notifications to keep you informed if there are any issues with payments. If you haven't received one, I suggest contacting our Live Support Team again. They'll investigate the matter and provide you with comprehensive information on why there's a delay in receiving payments. Please click the following link to view our support hours and contact us: Payments Support.

If you want to learn more about payment processing fees, you may find these articles helpful: 

• What are the fees for QuickBooks Payments?
• Understand Intuit charges on your credit card or bank statement

Kindly keep me informed if you have further queries about managing your payments. Simply return to this thread by leaving a comment below. I'm always here to assist you in any way I can.

I love these canned answers that don't mean anything.  Payments team can do nothing except close a ticket.  What good is that? BTW, no one contacts you, ever.

They are horrible!!! Been with them 15 years and they are currently doing this to us…I’m running as far away as I can!!! We process millions a year, I would rather my money go to a merchant that actually cares about small business

Did you get this resolved. I am currently going through same nightmare.  I used qb self employed for 4yrs an recently upgraded to simple start. Same payment acct but they are holding almost 9k in deposits no emails no nothing 

Hello, Flawless. I see that you're concerned about your payment being on hold after upgrading to Simple Start.

Placing your payment on hold means we're double-checking the payment to ensure everything remains accurate. Since you are not receiving emails from us, please check your Spam or Junk folder. The email may have gone there. 

Still, I suggest contacting our Merchant Service Center. They have the tools to determine why this is still being withheld. To find their phone number or chat link, please see the following article: Merchants Services Support Team. 

Here are some links that can help you understand the on-hold status for deposits:  

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks Online.

You can post another if you have follow-up questions about the funds.