Hello, jen55will. I understand that delayed payments can have a significant impact on your business operations. Please know that I'm committed to resolving your concern.

Processing payments directly and conveniently within the software is relevant in managing business finances efficiently. We review payments regularly to ensure everything is in order, benefiting all parties involved.

We usually send email notifications to keep you informed if there are any issues with payments. If you haven't received one, I suggest contacting our Live Support Team again. They'll investigate the matter and provide you with comprehensive information on why there's a delay in receiving payments. Please click the following link to view our support hours and contact us: Payments Support.

If you want to learn more about payment processing fees, you may find these articles helpful: 

• What are the fees for QuickBooks Payments?
• Understand Intuit charges on your credit card or bank statement

Kindly keep me informed if you have further queries about managing your payments. Simply return to this thread by leaving a comment below. I'm always here to assist you in any way I can.

I love these canned answers that don't mean anything.  Payments team can do nothing except close a ticket.  What good is that? BTW, no one contacts you, ever.

They are horrible!!! Been with them 15 years and they are currently doing this to us…I’m running as far away as I can!!! We process millions a year, I would rather my money go to a merchant that actually cares about small business

Did you get this resolved. I am currently going through same nightmare.  I used qb self employed for 4yrs an recently upgraded to simple start. Same payment acct but they are holding almost 9k in deposits no emails no nothing 

Hello, Flawless. I see that you're concerned about your payment being on hold after upgrading to Simple Start.

Placing your payment on hold means we're double-checking the payment to ensure everything remains accurate. Since you are not receiving emails from us, please check your Spam or Junk folder. The email may have gone there. 

Still, I suggest contacting our Merchant Service Center. They have the tools to determine why this is still being withheld. To find their phone number or chat link, please see the following article: Merchants Services Support Team. 

Here are some links that can help you understand the on-hold status for deposits:  

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks Online.

You can post another if you have follow-up questions about the funds. 

Quickbooks is doing the same thing to me . We are already legal action with quickbooks for this 

they are withholding over 4k! 

This is happening to me as well 

a little over 4k hold since June 22nd 2024 

it is just been two weeks but I need the money to pay my employees 

can’t believe I speak and chat with a different representative every day and always get the same answer that funds should be available in 24-48 hrs 

by reading this reviews i am glad it is just 4k I’ve read to many bs 

and people waiting for over 9 months 

I have a very similar issue and support is telling me it could take 5 - 10 business days  to release the hold. There is NO other option. 

Can you help me?

I have a very similar issue on my payroll end. They have my account on hold and are telling me it will take 5 - 10 business days to review. Which is UNACCEPTABLE!!! I can't even void the checks and write manual ones. Can you help me? I have talked to 5 different customer service reps and they all give me slightly different information but ultimately they CAN NOT HELP ME. SORRY doesn't pay my employee's bills. 

File a Better Business Bureau complaint. 

I acknowledge that the fast-paced payroll processing makes every business operation more flexible, Jana. Please know that evaluating your account is necessary for secured and seamless transactions. I'm here to lay in the details and re-route you to our support for further assistance.

What our support personnel have shared is correct. The processing could take up to five to ten business days. Depending on the procedures and reviews needed for your account.

If a fund is on hold, you'll receive an email from our team. It entails details on how you can resolve it. Moreover, it's advisable to access and follow the steps in the email as soon as possible.

However, please check your Junk and Spam folders if the email is not visible on your Inbox page. Nevertheless, if it's still nowhere to be found, I recommend contacting our Payroll Support Team again. They have the tools to check your account securely and provide accurate resolution.

For more details about handling on-hold payroll services, please check this link: Resolve a non-sufficient fund (NSF) hold on your payroll service.

You may also review this article, which will be handy once you need to manage your payroll schedules in QuickBooks: Set up and manage payroll schedules.

Please let me know if you have more questions about processing payroll-related funds or require assistance handling your data in QuickBooks. I'm always here for you every step of the way.

Hi Jana it’s been a Month and I haven’t been able to resolve 

my suggestion is to talk to your employees I did and some understood and I had to look for money other way to avoid more problems 

I won’t say stop trying because I try every day just don’t depend on that money any time soon  

but for sure stop requesting cheques pays everything until you resolve 

After four escalations of my problem, I spoke to Joshua O. He got it to work so I could at least print checks.  In addition, someone called me today and gave me a number to call.  He told me exactly what to tell them.  I have to fill out a new application for the underwriter.  I assume that means banking. I am going to call and see if they can really fix it.  I'm not counting on it but maybe....

I received a call after my case was escalated four times.  The rep told me he was going to close my payroll application, and this would disconnect my bank account.  By closing the payroll, it would trigger an application.  He also told me to call [removed by moderator].  They would walk me through it.  But instead, this so-called rep said someone would call me in two working days.  I told him this was not acceptable.  I have been waiting 5 months.  I need to know where and how to find this application and fill out an application.  He hung up on me.  

@FriedensChurch  Yeah, that tracks.

As a certain member of this community is fond of saying, this is exactly how Intuit wants their customer support to be.

If they wanted it to be good, as it once was, it would be good.

I am in the US.  How do I get a rep in the US?

I recognize the hurdle you're encountering and how the payroll issue is impacting the operation of your business, FriedenChurch.

I highly suggest contacting our QuickBooks Desktop Payroll support regarding this issue and discussing a suitable solution. Once you've reached them, you can request an onshore agent representative to assist you.

Please note their availability based on subscriptions. Below are the schedules:

• QuickBooks Desktop Payroll Basic, Enhanced, or Standard supports are available Monday to Friday from 6 AM to 6 PM PT.
• QuickBooks Desktop Assisted Payroll supports are available any time on any day.

Additionally, you can visit this article to learn about the taxes and forms QBDT files on your behalf: Understand the taxes and forms that QuickBooks payroll submits for you.

Let me know if you require further assistance with your QuickBooks Desktop Payroll, FriedenChurch. Just leave a comment with your below. 

Yes, I require further help.  I had a call from the "back room".  They gave me the payroll support number.  I was to tell them to delete my payroll account and reactivate it, and this would generate a new application.  I called support three times and none of the reps had a clue what they were talking about.  They also said I would get an email with instructions.  I have been told that before too and have never received an email with instructions.  Any advice other than some canned answers?

Or can you send me a copy of the email with instructions?

My main goal is to ensure you receive the email with instructions for generating a new application, FriedensChurch. I'm here to route you to the correct support.

Beforehand, I suggest checking your spam or junk folder to verify if the email isn't stored there. Also, ensure you're accessing the same email address on file (this is where our representative sends the instructions). 

If you still can't find it, I recommend contacting our QuickBooks Support Team again. They have the tools to securely access your account details in this public forum and send the instructions.

Our support team can also determine why you didn't receive the previous emails and ensure the details entered in our system are correct and updated.

Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

You can also call the number shared in this article: Contact Payroll Support.

Additionally, you can run several payroll reports in QuickBooks to help you ensure the employee info, wages, taxes, and deductions are tracked in the program correctly.

I appreciate your patience. Please know that I'm always here if you need assistance tracking and managing your payroll data.

I need the direct phone # to Quickbooks Risk Department because they won't release funds to my bank account

QuickBooks Desktop provides a comprehensive set of tools to manage your business risks effectively, @erika161. 

If you need to reach our Risk Department, follow the simple steps outlined below:

1. Start by launching your QuickBooks Desktop application.
2. Once the application is open, locate the Help option on the menu bar.
3. Click on Contact Us to access support options.
4. From the available support options, select the Risk Department for assistance.
5. There will be a prompt to provide details regarding your inquiry; ensure you have relevant information ready.

Following these steps, you can efficiently connect with our Risk Department and get the necessary assistance.

QuickBooks Desktop offers dedicated support to help you with any issues or queries. Below are the official support hours:

• Monday to Friday: 6:00 AM - 6:00 PM (PST)
• Saturday: 6:00 AM - 3:00 PM (PST)
• Closed on Sundays and Public Holidays.

Additionally, here's a link that covers all the tasks you can do using the payroll service.

Let me know how it goes or if you still have questions or concerns about payroll. I'm always here to assist you. Take care and have a great day ahead.

Good luck with that.  I ran my first direct deposit payroll last week thanks to two women in customer service in the Philippines. They figured out what to do and called me back several times.  Thank you, Angel and Clyde Jane.) It had been on hold since February 19th.  Risk Management is a myth.  I think it is an AI program that kicks your account out, but never tells why.  Call support until you finally find someone who knows what they are doing.  It may take a while so be prepared.