So ***** tired of this company already. It signed me up for some merchant account. I did not want a merchant account. It refuses to cancel and says CALL. So I call. AHHHH!

sales-cookeville · ‎June 19, 2021

The freakin robot cannot understand me, an American. There is NO OPTION to cancel the merchant account, even though the online help said I MUST call this number to cancel it. The ROBOT says I have to contact customer service for "all other" options. Wait, what??? I thought this number WAS CUSTOMER SERVICE. It transfers me. And says they are CLOSED, that they close at 3pm PT. Um....It's 1:25 PM Central time. They are supposed to be open.

Kristine Mae · ‎June 19, 2021

That's not the kind of service we want our customers to experience, Sales-cookeville. Let me make it up to you.

The specific department for QuickBooks Payments' support hours is from Mondays to Fridays from 6 AM to 6 PM PST. You can check this article for more information: Contact Payments or Point of Sale Support.

You may want to reach out to them once they're open.

Also, I'll add this article to help you know more about closing a QuickBooks Payments account: Cancel your QuickBooks Payments subscription.

Feel free to visit the Community if you have other concerns. We're around to assist you. Take care!

View solution in original post

Kristine Mae · ‎June 19, 2021

That's not the kind of service we want our customers to experience, Sales-cookeville. Let me make it up to you.

The specific department for QuickBooks Payments' support hours is from Mondays to Fridays from 6 AM to 6 PM PST. You can check this article for more information: Contact Payments or Point of Sale Support.

You may want to reach out to them once they're open.

Also, I'll add this article to help you know more about closing a QuickBooks Payments account: Cancel your QuickBooks Payments subscription.

Feel free to visit the Community if you have other concerns. We're around to assist you. Take care!

Fiat Lux - ASIA · ‎June 19, 2021

@sales-cookeville

Use another payment processor to integrate with your QBO.

sales-cookeville · ‎June 20, 2021

I use SQUARE as my processor. They are connected
Quickbooks connected me to their credit card processing service which I never wanted and want to cancel but "customer service" is a robot and the human ones (I guess) are not open when they say they are.
Very disappointed. Second time I have needed them and couldn't talk to a person.
Looking at other accounting programs now.

sales-cookeville · ‎June 20, 2021

Thanks. That link worked. Why does their link inside Quickbooks that says close account not take you to the proper page to accomplish this? It says to call a phone number with the wrong hours.

clm5 · ‎June 07, 2023

Intuit needs to engage another merchant service provider, the existing one is horrible and doesn't support the hours client need to resolve issues. Hold times are over 30 minutes, and then they generally can't resolve issues even after you've spent hours on the phone with them. INTUIT "BOT" is a nuisance. I've lost time and money trying to connect with anyone that can resolve my merchant service issues, and find myself on hold again, the 3rd day in a row. I echo your frustration, it's incomprehensible.

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So ***** tired of this company already. It signed me up for some merchant account. I did not want a merchant account. It refuses to cancel and says CALL. So I call. AHHHH!