STORED CREDIT CARDS

Hi there, Chec. 

I understand your frustration when you cannot receive the payment from your customer in your QuickBooks Online (QBO), as it affects the progress of your business. 

Before anything else, I would like to ask if you have received any error message upon receiving the payment from your customer. Giving us additional details regarding the issue can help us narrow down the exact solution. 

Moreover, let's try logging in to your QBO account using a private or incognito browser. You can use these keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N

From there, check you can receive your customer's payment from there. If it operates, return to your regular browser and kindly clear your web browser's cache once again. Clearing your cache helps clean up browser cookies that block web pages from loading.

In addition, if you have to refund or void a customer's payment, follow the steps outlined in this article: Customize reports in QuickBooks Online.

Feel free to add a comment if you have any additional questions on the receive payment feature or QBO-related questions. I'm always available to assist you.

No, there was no error message when I went to receive payment. I tried doing it in incognito mode, and that did not work either. 

I understand how hard it must be for you, @CHEC.

I appreciate you for performing the troubleshooting steps to fix the issue of being unable to receive payments in QuickBooks Online (QBO). Since it persists, I suggest contacting our support to further check what's causing this and determine possible solutions.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

For reference, check this article: QuickBooks Online Support.

I've included an article that'll guide you in running your financial reports that give you a snapshot of your business: Run reports

If you have any questions, feedback, or concerns regarding the issue of being unable to receive payments, please don't hesitate to come back to the Community, Chec. I'll be here to assist you.