I applied a credit memo to an invoice in error. I want to remove that memo. I found on internet these steps:
(Title has been edited by moderator for clarity)
But, i cannot find the Apply Credits button. Where is located this button?
Solved! Go to Solution.
What version of QuickBooks are you using? If qbo, open the invoice and you will see blue hyperlink to the credit that is applied. Then you can unapply it by deleting the payment transaction that applied it.
or are you using qb desktop?
"Double-click the invoice on which the credit was applied. Click the Apply Credits button."
In Desktop, open the Transactions and they have Ribbons = icons at the top. One of which is Credits.
Sorry, I forgot to mention that I use a QB Desktop version. I doubled check and I do not have that feature. Do you know how to remove the credit memo in QB Desktop?
Are you on windows qb or mac qb. It makes a difference. What year version? To unapply the vendor credit, I would click to duplicate it and then delete the original in qb desktop. Not the greatest way, but it worked for me.
My client has QuickBooks for MAC and has wrongly applied some credits to customer invoices. How do we fix this in MAC? The only solution I have is to delete the credit memos and then recreate them and apply to the proper invoice but if there is an easier solution such as the one for PC it would be a big help. PLEASE ANSWER RE: MAC.
Welcome to the Community, @Sandy P.
Right now, the only available option is to delete and recreate the credit memo applied to the wrong invoice. In case you need the steps, here's how:
For future reference, you can make use of the user guides I'm attaching below. It contains detailed instructions on the features available for the product:
Reach out to me anytime if you have any other concerns. I’ll be right here ready to help you. Enjoy the rest of the day.