Voiding a check made through Quickbooks bill pay

Good day, @Pam S G.

Let me share info on how to void a check in the QuickBooks Bill Pay.

If the check payment status is "scheduled," you can still click the Cancel option on the Bill payment page.

Thus, if we already processed it, you'll need to make a stop-check request by contacting us via QuickBooks Online (QBO). Here's how:

1. Go to the Help icon.
2. Choose the Search tab and enter a short description of your concern. Then, press Enter on your keyboard.
3. Once done, click Contact Us below.
4. Choose either through Chat or a Callback.

Once voided,  you can schedule a fresh payment directly using the  Bill Pay service. Moreover, we suggest to inform your vendor that you voided the check. 

Also, if you want to learn how to create physical checks for your vendors, check out this article: Print a check in QuickBooks Online.

For additional questions about managing your vendor's transactions using QuickBooks Bill Pay, feel free to return here. We'll be willing to help. Keep safe, and have a good one.

@Bryan_M  RE: If the check is deposited, you can click the Cancel option if the bill payment transactions status is "scheduled".

An electronic bill payment check can be both deposited by the recipient and scheduled?  Scheduled for what, I'll ask, if it's already been deposited?  Seems at that point it's all done...

@Pam S G 

They don't provide an easy way to void a check until now. If you often pay your bills by check, you'll need to sign up for a free Melio account to sync with QBO. You can cancel a check from your dashboard easily as long as it hasn't been deposited. You can also get $100 cashback to pay your first bill.

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/has-anyone-been-able-to-set...

I have a melio account that is linked to my QGO.  However, this check was issued through QuickBooks Bill Pay.

@Pam S G 

@just meshared in another post that you can go into the vendor, find the payment/ check made to the vendor and open it. Once opened, go to the VERY bottom of the page and click More (next to where it says Print Check/Order Check/ Make Recurring)

Click Void

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/how-can-you-void-and-reissu...

Can you do that?

I had same issue.  Here is what comes up when you try to void it:  TXN-12912 You'll need to cancel this payment in QuickBooks Bill Pay to void it.

And of course, there is no way to do this on your own.  You have to contact a live person at QB Bill Pay team and ask them to void it.  You cannot do it yourself.  And QB Bill Pay will tell you (when the vendor doesn't receive a check) that the post man tried to deliver it but no one was there to receive it and he returned it to the post office!  That he can't leave a check with no one there.  Sure, the postman knows a check is in that envelope, and he cannot put it in a mailbox?  Come on.  Definitely switching to Melio -- I loved it when that was the supplier.  QB Bill Pay is no where near as good.

What exactly occurs in Quickbooks when BillPay initiates a requested void? Prior to the void the funds have already been removed from our bank account and are often reconciled on the bank statement. BillPay voids the cleared payment transaction and leaves me with an open "spent" amount to categorize on my bank transactions. I am then waiting for the funds to be returned to my bank account so I can handle the repayment (switch to ACH or not reissue etc). This is all very confusing. I need to understand what process BillPay is following for void requests.

Hello there, @Degriffin333. Let me share some insight about how bill pay process the void request in QuickBooks Online (QBO).

To start, BillPay initiates a requested void when the payment in cancelled after it has been processed and the funds are returned from your bank's account, and they may have been reconciled on your bank statement, showing as cleared transaction. To know more about the process of BillPay void request and for clarification, I recommend reaching out to our support team. Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

For reference please refer to this article: QuickBooks Online Support.

I'll also add this article to learn more about printing a check from your print queue: Print a check in QBO.

If you have further concerns about the process of BillPay void request or anything else related to QuickBooks, please tag me in the comment section, @Degriffin333. I'll assist you in any way possible.