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Hi,
I voided paychecks before the cut off date of yesterday before 5 p.m. And sent the information to Intuit by putting in the password & clicking send all. I have both of those confirmations printed stating 6 voided paychecks. Also when I click Edit/Void Paycheck it says the net amount is $0.00, under "sent to Intuit" it says yes. & the "Memo" says; "VOID: Direct Deposit Payroll Service funds recovered" But when I checked the "View direct deposit status" this morning, it still shows that the checks are "modified" & the amount of the entire payroll is still there. I just want to make sure that the checks were indeed voided & no money was drafted from a clients account before submitting the correct payroll.
Hey there, @cl291.
Welcome to the Community!
To ensure that the checks were voided successfully, we recommend contacting our Customer Support Team so they can review the back end of your account. Here's how:
Please keep us updated on how the call goes. I'm only a post away if you need me again!
Is it saying "modified" because it's not tomorrow? The checks were initially made for tomorrow's date.
Is it saying "modified" because it's not tomorrow? The checks were initially set to be paid tomorrow.
When changes are made to paychecks, they are marked as modified, cl291. To confirm the status of the voided paychecks, our dedicated Live Support Team is here to assist you. They specialize in inquiries like yours and are ready to provide the confirmation you need.
To connect with them, simply go to the Help menu at the top of your QuickBooks Desktop account. Select QuickBooks Desktop Help/Contact Us and type in your question, keyword, or topic.
For further information on voiding paychecks, please refer to this article: Edit, delete, or void employee paychecks.
If you need to create a new paycheck, this guide will walk you through the process: Create and run your payroll.
You can also invite your employees to QuickBooks Workforce to access their paystubs online. Learn how by visiting: Invite your employees to QuickBooks Workforce to see pay stubs and W-2s if you use QuickBooks Deskto....
Should you face challenges with payroll schedules, tax compliance, or need clarification on any payroll issues, don't hesitate to reach out. I’m just a click away and eager to help ensure your payroll processes remain smooth and efficient.
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