When a customer pays via ACH, QBD can't seem to match it and it gives me an error.

Hello there, windyl0u.

Let's ensure that your QuickBooks Desktop (QBDT) program is updated to the latest release. This keeps your system up to date with components that fix common problems. 

Then, review if you turn on automatic matching so QuickBooks deposits and records customer payments for you. QuickBooks will now automatically group customer payments each day and record them on your chart of accounts.

To review if it's turned on, follow the steps below:

1. Go to the Banking menu and select Record Merchant Service Deposits.
2. Select Change your deposit settings.
3. Turn on the Auto match & record-setting.
4. Choose Save.

If the feature is enabled, it will automatically match your transaction. For now, we can close the merchant service deposits without selecting the add payments button. Afterward, we can reopen the merchant service deposits to verify the transaction that has been moved to the recorded tab. Each deposit made in QuickBooks should correspond to the deposit made on your bank statement for that day.

For more details about handling deposits, you may open this article: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop. I'm also including this article about how to fix different causes and corresponding solutions to this error: Error in Merchant Deposits A payment you are trying to download can not be matched or recorded.

To learn more about merchant deposits and how to speed up your reconciliations in QuickBooks, you may open these links:

• Find out when QuickBooks Payments deposits customer payments
• Reconcile an account in QuickBooks Desktop

I'm just one post away if you need a hand with processing customer payments or any QuickBooks related. Stay safe.

Thank you for that useless bit of information that helped me in NO WAY. At least you guys are consistent.....

We are getting the same error. Everything is on correctly. The customer paid via our link to pay with ACH. The money is in the bank. The name of the customer matches exactly what we have in Quickbooks. But we cannot select the payment.

"A payment you're trying to download can't be matched or recorded. Please record your merchant payments manually."

How do we do it manually?

Thank you.

Everything is set up correctly. Name of customer matches customer name in Quickbooks.

"A payment you're trying to download can't be matched or recorded. Please record your merchant payments manually."

How?

Thank you

I can help you record this payment in QuickBooks Desktop (QBDT), @smbrooks.

To start with, please know that you'll need to Update QuickBooks Desktop to get the latest features and product improvements to resolve unexpected behavior. Here’s how to do it:

1. Go to the Help menu at the top to select the Update QuickBooks Desktop.
2. Tap the Update Now tab and mark the box for Reset Update to remove previously downloaded releases.
3. Click the Get Updates button and OK to continue.
4. Once done, close and reopen QuickBooks to kick off the installation.

As I've checked, the error message you've encountered has already been resolved via Payments server update. There are different reasons why you would still see that error message.

If the invoice is already partially or fully paid in QuickBooks. Here's how to fix it:

1. Find the invoice for the payment that generates the error.
2. Void or unapply any payments against the invoice so the full balance is due.
3. Close and re-open Merchant Service Deposits.
4. The payment will now be recorded.

For the following recommended steps, refer to this article: Error in Merchant Deposits "A payment you are trying to download can not be matched or recorded".

Additionally, I've added an article to learn more about merchant deposits in QuickBooks: Find out when QuickBooks Payments deposits your money.

Please know that you can leave a reply in the comment section if you have other questions about processing customer payments in QBDT. I'll always be here to help.