When writing a check, the vendor name will change to an employee when I try to print

lpetrus · ‎February 13, 2024

I am making a payment to a vendor and I insert the vendor on Pay to the Order of; however, every time I go to "print check", it will change the name to an employee. I have to cancel the print and retype the vendor. This will happen again when I go to print check. Usually, the third time I enter the Vendor name, it will stay as the vendor. Anyone else experiencing this?

Kevin_C · ‎February 13, 2024

Let’s get this problem resolved, @lpetrus. I'm here to share some troubleshooting steps for printing the checks with the correct payee name in your QuickBooks Desktop (QBDT) company file.

Usually, the selected name in the Pay to the Order of: field will stick to what you have selected and remain when you print it. Since it's been frequently turned off, it's more likely a temporary data issue with QBDT. Thus, you can follow these steps to help you resolve this.

Let's start by opening a sample file to determine if the behavior is identical to your original company file in QBDT. Here's how:

Press and hold the Ctrl key and double-click your QuickBooks program icon.
Hold the Ctrl key until the No Company Open window shows.
From the No Company Open window, select Open a sample file.
Choose any sample file from the list.

Once you're in the sample company file, write a check, print it afterwards, and observe if it functions well.

If it's working properly, you can close it, open your company file, and see if you can now print it accordingly.

However, if the issue persists, your original company file might be damaged. Let's return to your original file, ensure to update the program to the latest release, and perform the verify and rebuild tool. It's a built-in tool that auto-detects and self-resolves minor company file data issues. Here's how:

Go to the File menu, then hover over Utilities and click Rebuild Data.
On the QuickBooks Information window, select OK. Follow the on-screen steps to save a backup.
Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
Once the tool finishes, tap OK.
Go to the File menu. Then hover over Utilities and pick Verify Data.
Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, select OK. You can keep using your company file. You don't have any data damage. However, choose Rebuild Now if QuickBooks finds an issue with your company file.

Just in case you're still having the same problem after the steps above, I’d recommend following Solution 2-4 in this article: Fix data damage on your QuickBooks Desktop company file.

Please don’t hold back from dropping a comment if you have any other questions or concerns besides accessing your QBDT company file. I’d be glad to provide you with further assistance. Goodbye for now!

View solution in original post

BigRedConsulting · ‎February 13, 2024

I don't think I've heard of this before. Are the vendor and employee names similar?

Kevin_C · ‎February 13, 2024

Let’s get this problem resolved, @lpetrus. I'm here to share some troubleshooting steps for printing the checks with the correct payee name in your QuickBooks Desktop (QBDT) company file.

Usually, the selected name in the Pay to the Order of: field will stick to what you have selected and remain when you print it. Since it's been frequently turned off, it's more likely a temporary data issue with QBDT. Thus, you can follow these steps to help you resolve this.

Let's start by opening a sample file to determine if the behavior is identical to your original company file in QBDT. Here's how:

Press and hold the Ctrl key and double-click your QuickBooks program icon.
Hold the Ctrl key until the No Company Open window shows.
From the No Company Open window, select Open a sample file.
Choose any sample file from the list.

Once you're in the sample company file, write a check, print it afterwards, and observe if it functions well.

If it's working properly, you can close it, open your company file, and see if you can now print it accordingly.

However, if the issue persists, your original company file might be damaged. Let's return to your original file, ensure to update the program to the latest release, and perform the verify and rebuild tool. It's a built-in tool that auto-detects and self-resolves minor company file data issues. Here's how:

Go to the File menu, then hover over Utilities and click Rebuild Data.
On the QuickBooks Information window, select OK. Follow the on-screen steps to save a backup.
Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
Once the tool finishes, tap OK.
Go to the File menu. Then hover over Utilities and pick Verify Data.
Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, select OK. You can keep using your company file. You don't have any data damage. However, choose Rebuild Now if QuickBooks finds an issue with your company file.

Just in case you're still having the same problem after the steps above, I’d recommend following Solution 2-4 in this article: Fix data damage on your QuickBooks Desktop company file.

Please don’t hold back from dropping a comment if you have any other questions or concerns besides accessing your QBDT company file. I’d be glad to provide you with further assistance. Goodbye for now!

lpetrus · ‎February 14, 2024

Thank you for your response. I followed the instructions for opening a sample file and did not experience the issue in writing a check. It always happens after I've printed payroll checks, so I also created payroll checks & printed in the sample company. Again, I did not experience the issue when writing a check then to a vendor. Upon opening my company file, the issue did not occur again. However, I will be doing payroll checks tomorrow, so will see if the issue occurs again after payroll checks are printed, or if it has been resolved.

lpetrus · ‎February 14, 2024

No, not similar. It's always the first employee listed in my employees list.

marniaatrubys · ‎February 27, 2024

I'm having the same issue but with QB Online.

MAnneJ · ‎February 27, 2024

I understand how time-consuming this could be, @marniaatrubys. No worries, I'm always here to help you with your issue if you try to print checks in QuickBooks Online (QBO).

You may have mistakenly input the vendor's name as your employee. To verify, let's make another check and ensure to put the vendor's name correctly. This way, we'll be able to identify if that's the cause of this issue.

However, if it's still the same, we can perform basic troubleshooting steps and see if this is a browser-related issue.

You may use either of these shortcut keys:

Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift +N

If this works, you can switch to your regular browser and clear its cache. On the other hand, if the issue persists, try using other supported browsers to narrow down the cause.

In addition, to set up your print settings and print checks, you can refer to this article: Configure your print settings for printing checks in QuickBooks Online.

Please don't hesitate to drop your comment if you need additional assistance printing your checks and any QuickBooks-related concerns. I'll keep an eye out for it.

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When writing a check, the vendor name will change to an employee when I try to print