The hold on your deposit is a precaution to confirm that everything is in order, Darryl. With the information outlined below, you can take the necessary steps to rectify this matter and receive your funds accordingly.
Although we're reviewing the payment transaction, this doesn't necessarily mean there's anything wrong. It's a precautionary measure to protect the interests of all parties involved in the payment process. When this happens, you'll receive an email containing the specific actions to get it fixed.
Therefore, please check your Inbox or spam/junk folder to check for the email. Once found, follow the instructions carefully and provide any necessary documents that aren't limited to the following:
- A copy of the original invoice you sent to your customer.
- A copy of your bank statements for the last 6 months.
Additionally, you can check the Resolution Center to ensure you have answered all questions from our team and supplied the needed data. Note that we'll complete the review process within two (2) business days.
For more details, refer to this article: Learn about funds on hold in QuickBooks Payments.
If you haven't received an email, I recommend contacting our live payments support team during their support hours. They can work with you closely to release your funds.
Moreover, deposit speed will depend on the product you're using and the payment type. You can explore this topic by scanning this material thoroughly: Find out when QuickBooks Payments deposits customer payments.
Please jump into this thread anytime you need more assistance dealing with withheld funds or other QuickBooks Online-related concerns. We can always offer additional guidance to keep you on the right track.
