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Level 1

Why can't I get payments online?

2 Comments 2
Fiat Lux - ASIA
Level 15

Why can't I get payments online?

Do you have a QB Payment account or a 3rd party payment processor?


Why can't I get payments online?

Thanks for utilizing the Community space, pacejciara@gmail.


I'll share some information so you'll be able to accept online payments in QuickBooks Online.


If you have QuickBooks Payments, you can accept electronic payments such as credit cards and ACH transactions from an invoice or email. You'll have to turn on the online payment feature to allow your customers to pay their invoices online.


  1. Go to Settings ⚙.
  2. Click Account and settings, then select the Sales tab.
  3. Under Invoice payments, select the pencil icon ✎ and mark the checkbox for the payment options you want.
  4. Once, hit Save.


If you don't have QuickBooks Payments, you can use this link to sign up for QuickBooks Payments. Once done, you can follow the steps in this article to connect your QuickBooks Payment to Quickbooks Online: Connect your QuickBooks Payments account to QuickBooks Online.


I'm also adding this resource in case you need help in running, customizing, and saving financial reposts in the future: Run reports in QuickBooks Online.


I'll be here if you need further assistance with accepting payments online. Take care and stay safe.

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