To address your concern effectively, our team will conduct a thorough review of your account, Roy.
Please know we can't access your Checking account details in this public Community forum for security reasons. Because of this, it's best to speak to our Payments Live Support team.
Here's how:
- Open your QuickBooks Online company.
- Click on the Help icon.
- Go to the Search tab, enter your question, and select the Contact Us button.
- From there, you can Chat or get a Callback from a live expert.
Please review their support hours to ensure you contact them at a time that is convenient for you.
You can utilize this helpful article that contains facts about QuickBooks Checking: Checking FAQ.
Hit Reply if you have additional inquiries.