Your payment is on hold because the transaction is under review, Hlwelding. You can take appropriate actions to rectify the situation and secure the release of your funds with the details below.
Although we're reviewing the payment transaction, this doesn’t inherently signal an issue. We've implemented this precaution to ensure the security of all parties involved. This will be completed within two (2) business days.
In this case, you'll be notified via email with precise instructions for your next step. Hence, you can check your Inbox or spam/junk folder for the email. Once found, follow the instructions carefully and provide any necessary documents, which could include the following:
- A copy of the original invoice you sent to your customer.
- A copy of your bank statements for the last 6 months.
To confirm that all questions posed by our team have been answered and that you have provided all essential data, you can visit the Resolution Center.
For more information, refer to this article: Learn about funds on hold in QuickBooks Payments.
If no email has arrived, I recommend contacting our Live Payments Support team during their scheduled support hours. They will collaborate with you to expedite the release of your funds.
Moreover, you may find it beneficial to allocate budgets for upcoming expenses using envelopes. This approach involves separating specific amounts from your primary account, safeguarding them from unintentional spending.
Swing by this conversation anytime you need extra help with withheld funds or other queries related to QuickBooks Money. We’re all set to provide the guidance you need to keep things moving smoothly.
