QB33 Card Reader not powering unless plugged in, also not accepting card payments

Thanks for sharing your concern in such great detail, @AT-99.

I'm here to ensure you can run a transaction using your card reader. Can you share with us the error message you're getting? Using this new QuickBooks Card Reader (QB33), make sure to update the GoPayment mobile app via Apple Store or Google Play to version 21.08.0

Here's how:

Apple device

1. Launch your App Store, then select Updates.
2. Select Settings, then General.
3. Tap Software Update.

Android

1. Select Settings, then About device.
2. Tap Update, then Check for Updates.
3. Select Install.

After that, update the QuickBooks Card Reader to firmware 1.01.00.11. This can be done after installing the latest GoPayment mobile app update. 

Follow these steps:

1. Go to Settings.
2. Select Card Reader and click QuickBooks Card Reader.
3. Click Software Update.

However, I'd still recommend reaching out to our Customer Care Team support. This way, they can verify why your card reader is not powering unless plugged into the power source.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.

For more details about our support availability, refer to this article: Contact Support. 

You can also check out these articles to make sure you get everything up and running

• Set up a card reader for QuickBooks GoPayment
• Fix issues with the GoPayment and QuickBooks mobile app card reader

You can leave a comment below if you have any follow-up questions about accepting payments. I'm always here to help. Have a good one.

Hello,

Unfortunately I've updated the card reader firmware but it still does not read cards, it either doesn't do anything when the card is inserted, or it will beep and the connected phone will display a message saying "error reading the card, please remove and follow the prompts". The contactless pay method works but otherwise the chip cards don't seem to be read correctly. Additionally, I'm not able to see the "Talk to a Human" option when I tap on the "Help" icon, I only see "GoPayment Guide", "Tell us what you think", and "About".

I can share some information that will help you fix the error you're having with your QB33 Card Reader, @AT-99.

Since you're still having the error after trying the steps provided above, I suggest reaching out to our Customer Support team. They can isolate the issue you're having in a secure environment and help you in resolving it.

You can reach their customer support from your QuickBooks Online (QBO) account:

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

You can also get the phone number for GoPayment (Mobile App) by going to this article: Contact Payments or Point of Sale Support.

Here's more information on how to resolve GoPayment issues: Fix issues with the GoPayment and QuickBooks mobile app card reader.

You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.